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Job summary
A healthcare service provider in Bristol is seeking enthusiastic individuals for their Patient Services (Reception) team. The role involves assisting patients, managing appointments, and ensuring a positive experience while adhering to NHS values. Applicants should have customer care experience, strong communication skills, and a commitment to equality and inclusion. The position offers a flexible zero-hour contract with an hourly rate of £13.39, generous leave, and opportunities for professional development.
Benefits
Qualifications
- Experience in customer care and administrative roles.
- Good communication skills for drafting emails and documents.
- Friendly and professional approach to dealing with individuals.
Responsibilities
- Assist and direct patients in accessing services.
- Handle patient queries both face-to-face and over the phone.
- Support administrative processes to ensure smooth workflow.
Skills
You will work in the Patient Services (reception) department as part of the Broadmead Medical Centre Reception Services team. You will receive, assist and direct patients in accessing the appropriate service or clinician in a courteous, efficient and effective way and will project a positive and welcoming image to patients, other visitors and members of the Practice team. You will work to agreed targets and timescales, and in accordance with Practice policies, protocols, guidelines and procedures.
You will deal with patients confidentially, respectfully and holistically. You will help signpost patients to the most suitable clinician / service to best support their needs. Duties will include speaking to patients/carers face to face and on the telephone. Booking appointments and dealing with patient queries and enquiries.
You will liaise with other NHS bodies, health care providers, support workers and other professionals on the telephone to help sort problems and issues relating to the care of patients.
You will proactively encourage registrations from patients within our boundaries. You will enter registration information onto the system accurately and systematically dealing with any queries as they arise.
You will help support administrative processes within the practice and take on additional administrative tasks as requested to support smooth and efficient workflow for the patient, clinical team and others involved in the healthcare of the patient.
Main duties of the job
Who We're Looking For
We're looking for people who share our passion for the NHS and delivering "patient care by people who care".
o You'll value equality, inclusion, and diversity, respecting the rights of others and celebrating difference.
o You'll also share our social enterprise values, putting people and planet first, and be ready to play an active role as a co-owner in shaping our organisation's future.
o Experience of working in customer care in a front- line role
o Administrative filing and record keeping
o Good written communication skills, with the ability to draft professional emails and documents
o Strong interpersonal skills, with a friendly and professional approach when dealing with employees, managers, and external contacts
About us
Why Join Our Team?
Make a Lasting Impact
o Play a vital role in welcoming patients, visitors, and colleagues--helping them access the right care in a courteous, efficient, and supportive way.
o Empower individuals to take control of their health and work towards healthier, more stable lives.
o Be part of a service built on kindness, hope, and respect, ensuring every person feels valued and included.
o Join a friendly and committed Patient Services (Reception) team at Broadmead Medical Centre.
o Work closely with clinicians, administrators, and partner organisations to provide seamless, high-quality patient experiences.
o Help shape and improve services in an environment that welcomes your input and ideas.
Flexible, Balanced Working Life
o Zero-hour Contract
o Salary £13.39 per hour
o Generous annual leave, NHS pension, and discretionary annual bonuses
Professional growth and recognition
o Benefit from NHS discount schemes, cycle-to-work options, and an employee recognition platform with exclusive offers.
o Develop your skills in communication, patient care, and healthcare systems through ongoing training and support.
o As an Employee Ownership Trust, you're a co-owner-- empowered to shape the future of our organisation and take part in decision-making.
Interested candidates can send their resumes to the contact person as above in the job posts.
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.