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FMS Support Consultant - Customer-Focused Technical Support
Job summary
A leading business software provider in the UK is seeking a Support Consultant to join their fast-paced support department. The role involves resolving customer issues and providing technical support via phone and email for Financial Management System products. Ideal candidates should have strong problem-solving skills, technical support experience, and be well-organized. The company offers excellent benefits including robust sick pay, private medical insurance, and a group-wide performance bonus.
Benefits
Qualifications
- Technical support experience involved in diagnosing and resolving issues.
- Proficient in handling customer queries via phone and email.
- Ability to work in a fast-paced, team-oriented environment.
Responsibilities
- Handle incoming support calls and emails with precision.
- Provide exceptional customer service at all levels of support.
- Diagnose problems accurately and ensure resolution of issues.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.