FMS Support Consultant - Customer-Focused Technical Support

Advance Systems International; United Kingdom; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading business software provider in the UK is seeking a Support Consultant to join their fast-paced support department. The role involves resolving customer issues and providing technical support via phone and email for Financial Management System products. Ideal candidates should have strong problem-solving skills, technical support experience, and be well-organized. The company offers excellent benefits including robust sick pay, private medical insurance, and a group-wide performance bonus.

Benefits

26 days’ holiday + bank holidays

Performance bonus

Private medical insurance

Employee Assistance Programme

Flexible benefits like dental insurance

Qualifications

• Technical support experience involved in diagnosing and resolving issues.
• Proficient in handling customer queries via phone and email.
• Ability to work in a fast-paced, team-oriented environment.

Responsibilities

• Handle incoming support calls and emails with precision.
• Provide exceptional customer service at all levels of support.
• Diagnose problems accurately and ensure resolution of issues.

Skills

Effective problem solving skills

Technical support experience - 2nd Line

Ticketing software experience - ServiceNow

Experience with Financial Management Systems

Well-developed communication skills

Organizational skills

Experience with Microsoft Windows and Office

Job description

A leading business software provider in the UK is seeking a Support Consultant to join their fast-paced support department. The role involves resolving customer issues and providing technical support via phone and email for Financial Management System products. Ideal candidates should have strong problem-solving skills, technical support experience, and be well-organized. The company offers excellent benefits including robust sick pay, private medical insurance, and a group-wide performance bonus.