Support Consultant - Financial Management Systems (FMS)

Advance Systems International; United Kingdom; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading business software provider in the UK is seeking a Support Consultant to join their fast-paced support department. The role involves resolving customer issues and providing technical support via phone and email for Financial Management System products. Ideal candidates should have strong problem-solving skills, technical support experience, and be well-organized. The company offers excellent benefits including robust sick pay, private medical insurance, and a group-wide performance bonus.

Benefits

26 days’ holiday + bank holidays

Performance bonus

Private medical insurance

Employee Assistance Programme

Flexible benefits like dental insurance

Qualifications

• Technical support experience involved in diagnosing and resolving issues.
• Proficient in handling customer queries via phone and email.
• Ability to work in a fast-paced, team-oriented environment.

Responsibilities

• Handle incoming support calls and emails with precision.
• Provide exceptional customer service at all levels of support.
• Diagnose problems accurately and ensure resolution of issues.

Skills

Effective problem solving skills

Technical support experience - 2nd Line

Ticketing software experience - ServiceNow

Experience with Financial Management Systems

Well-developed communication skills

Organizational skills

Experience with Microsoft Windows and Office

Job description

Join OneAdvanced

You will be joining a fast-paced support department that is passionate about delivering excellent customer service and resolving customer issues. You will be involved in all aspects of technical and application support relating to Financial Management System (FMS) products. You will triage and diagnose application issues and provide technical support via phone and email.

What You Will Do

• As a Support Consultant, you will be responsible for handling incoming support calls and emails, undertaking any relevant issue investigation ensuring all key information is accurately captured
• Ensure an exceptional level of customer service and satisfaction is met at all customer touch points
• Perform and undertake all aspects of technical support service (telephone calls, web incidents, voicemails, call backs, e-mails etc.) to accurately diagnose problems, remotely monitor, pre‑empt faults and ensure the successful resolution of issues.

What You Will Have

• Effective problem solving skills
• Technical support experience - 2nd Line (Phone, email)
• Ticketing software experience - ServiceNow
• Experience of providing Technical Support within/for Financial Management Systems
• Well-developed oral and written communication skills
• Well organised, with the ability to work proactively in a team in a busy environment
• Experience with using Microsoft Windows and Microsoft office suite

Wellbeing that means something

• 26 days’ holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year
• Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave
• Robust sick pay of up to 13 weeks full pay + 13 weeks half pay
• 24/7 Employee Assistance Programme for confidential support
• Private medical insurance for everyone, no medical‑history exclusions

Financial Benefits That Have Your Back

• Group‑wide performance bonus, when we win, you win
• Income protection: up to 75% salary for 5 years if you ever need it

Grow your career with us

• SkillsHub learning platform with leadership pathways, future‑manager training, and a huge online library
• Access to external training and apprenticeships

Making a Difference

• MatchIt! Fundraise for a cause close to your heart and OneAdvanced will match part of the funding
• Pennies from Heaven donate the pennies from your pay check to help make a difference without lifting a finger

Flexible Benefits

• ULEV car scheme with 1,000+ models
• Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover

Who We Are

OneAdvanced is one of the UK's largest providers of business software and services serving 20,000+ global customers with an annual turnover of £330M+. We manage 1.5 million 111 calls per month, support over 2 million Further Education learners across the UK, handle over 10 million wills, and so much more. Our mission is to power the world of work and, as you can see, our software underpins some of the UK's most critical sectors.

We invest in our brilliant people. They are at the heart of our success as we strive to be a diverse, inclusive and engaging place to work that not only powers the world of work, but empowers the growth, ambitions and talent of our people.

To learn more about working at OneAdvanced please click here.