Customer Service Adviser jobs in United States

Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you’ll work with and learn from some of the best and brightest in business. Before you know it, you’ll be in the middle of a rewarding career at a company headed in one direction: upward.

With a global footprint spanning more than 80 countries and including over 75% of the Fortune 100, Perforce Software, Inc. is trusted by the world’s leading brands to deliver solutions for the toughest challenges. The best run DevOps teams in the world choose Perforce.

Sujan Pilli, Manager of the Professional Services team at Perforce is searching for a Principal Professional Services Engineer to join the team. You will lead complex solution deployments, mentor other engineers, and act as a trusted technical advisor for strategic customer engagements. This is a senior hands-on delivery role for someone who combines deep technical expertise with strong customer-facing skills, enabling you to design, implement, and optimize sophisticated Delphix solutions in enterprise environments.

You will bridge the gap between individual project execution and broader architectural strategy, collaborating closely with Enterprise Architects, Product Management, and Engineering to ensure customer success and repeatable best practices.

Responsibilities:

• Solution Leadership - Lead the design and delivery of complex Delphix deployments across on-premises, hybrid, and multi-cloud environments.
• Customer Engagement - Serve as the primary technical point of contact for customers during implementation, guiding them through configuration, integration, and optimization.
• Technical Authority - Provide deep expertise in databases, storage, networking, and automation as they relate to Delphix deployments.
• Implementation Excellence - Translate business and technical requirements into actionable designs and execution plans, ensuring projects are delivered on time, within scope, and to high quality standards.
• Mentorship & Enablement - Coach and mentor Professional Services Engineers on technical delivery, solution design, and troubleshooting approaches.
• Best Practices Development - Create and maintain technical playbooks, automation scripts, and repeatable delivery frameworks.
• Problem Resolution - Lead troubleshooting for critical deployment issues, engaging with Product Engineering and Support teams as needed.
• Pre-Sales Collaboration - Partner with sales and solution engineering teams in scoping, estimation, and proof-of-concept activities.
• Continuous Feedback Loop - Provide customer-driven insights to Product Management to guide product enhancements.

• 8+ years of experience in Professional Services, Solutions Engineering, or similar technical consulting roles.
• Strong expertise in at least one enterprise database platform (Oracle, SQL Server, PostgreSQL, MongoDB, etc.) including backup, recovery, replication, and performance optimization.
• Hands-on experience deploying solutions in AWS, Azure, or GCP environments.
• Proficiency in scripting or automation (Python, Bash, PowerShell, or similar).
• Familiarity with enterprise networking concepts, storage technologies, and security/compliance frameworks (GDPR, HIPAA, CCPA, etc.).
• Strong troubleshooting and performance tuning skills across database, OS, and infrastructure layers.
• Excellent verbal and written communication skills with the ability to work effectively with both technical and business stakeholders.

Come work with us! Our team members are valued for their contributions, introduced to new opportunities, and rewarded well. Perforce combines the experience and rewards of a start-up with the security of an established and privately held profitable company.

If you are passionate about the technology that impacts our day-to-day lives and want to work with talented and dedicated people across the globe, apply today!

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