Continuous Improvement jobs in United Kingdom
Implementation Consultant London, United Kingdom
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Senior Customer Success Executive
Job summary
A dynamic technology company in London is seeking a highly skilled Senior Customer App Developer to lead technical builds and configure client apps. This role will involve project delivery, mentoring junior developers, and ensuring exceptional client experiences. Candidates should have 3-4+ years in SaaS implementation or app development, with strong technical aptitude in low-code platforms. Excellent collaboration skills are essential as you will work closely with various teams to deliver high-value solutions.
Benefits
Qualifications
- 3–4+ years in a SaaS implementation, app development, or similar role.
- Experience in managing multiple client-facing projects.
- Strong technical aptitude; low-code/no-code experience beneficial.
Responsibilities
- Lead end-to-end delivery of client app projects.
- Manage multiple Service Day engagements simultaneously.
- Provide clear guidance to clients post-delivery.
Skills
Education
Tools
Flipletisastart-uponamissiontohelpanyonecreatemobileorwebappswithouthavinganycodingskills.Usedbyover80leadinglawfirmsandprofessionalservicecompanies,ourproductisunrivalledinthemarketplaceandasaresult,wearegrowing.
Flipletcombinesthebenefitsofno-codetoolswiththefeaturecustomisationofopen-sourcesoftware.Weareanapp-buildingplatformwithglobalclients.Thisisanamazingopportunitytojoinabusinessthatisintherelativelyearlystagesofgrowth,yethasalreadybuiltafantasticreputationintheindustry.Wehaveover120,000usersofourtechnologyeverymonthinover20countries.Ourlargestclientsareinthelawindustry,butourclientbaseiscontinuingtogrowandwe’relookingforambitiouspeopletojointhenextstageofourjourney.
FlipletislookingforahighlyskilledandtechnicallyconfidentSeniorCustomerAppDeveloper(CustomerSuccessExecutive)tojoinourCustomerSuccessteam.Thisroleiscentraltodeliveringhigh-impactServiceDayprojects,supportingclientadoption,andensuringcustomersgainmeaningful,measurablevaluefromtheFlipletplatform.
Youwillleadthetechnicalbuildandconfigurationofclientapps,manageend-to-enddeliveryofServiceDayengagements,andworkdirectlywithstakeholderstodesign,build,andoptimiseappsolutions.Thisrolesuitssomeonewhoenjoysamixofprojectdelivery,problem-solving,appdesign,andclientcollaboration.
YouwillpartnercloselywithAccountManagers,CustomerSuccessleadership,andourProductandSupportteamstoensureclientneedsareunderstood,scopedcorrectly,anddeliveredtoanexceptionalstandard.YouwillalsomentorJuniorAppDevelopers,contributetodeliverybestpractices,andplayakeyroleinelevatinghowwebuildanddeliverclientsolutionsthroughFliplet.
Thisisahands-on,delivery-focusedroleforsomeonewhothrivesinafast-movingSaaSenvironment,enjoysownership,andcanturnrequirementsintoelegant,scalable,user-friendlyappexperiences.
Mission:Deliverhigh-valueappprojectsandclientsolutionsusingServiceDays,ensuringcustomersmaximiseadoptionwhilemaintainingcommercialviabilityandlongevity.
- Leadend-to-enddeliveryofclientappprojects,owningeverythingfromrequirementsgatheringtofinaldeployment.
- ManagemultipleServiceDayengagementssimultaneously,ensuringhigh-quality,on-timedelivery.
- ScopeandestimateServiceDayworkaccurately,translatingclientneedsintoclear,deliverableplansthatalignwithcommercialcontracts.
- WorkdirectlywithStudioUsers,ProductOwners,andprojectstakeholderstodesign,configure,andbuildappfeaturesandfunctionality.
- Produceprototypes,proofsofconcept,andfullyconfiguredappscreensusingFlipletStudio(fullplatformtrainingprovided).
- Ensureallbuildsarescalable,supportable,andalignedtobestpracticesacrossUI,UX,datastructures,performance,andmaintainability.
- Documentallbuilddecisions,configurationsteps,andtechnicalconsiderationsforinternalandclientuse.
- Provideclearguidancetoclientsonhowtomaintain,update,orextendtheirappsafterdelivery.
- SupportDrivestrongadoptionandmeasurableclientoutcomes.
- Leadappadoptionworkshops,buildreviews,andtrainingsessionstomaximisevaluefromServiceDaydelivery.
- Reviewclientworkflows,usecases,andappanalyticstoidentifyopportunitiesforoptimisation.
- Adviseclientsonbestpracticesforappdesign,configuration,contentmanagement,integrations,andreleasecycles.
- Ensureclientsunderstandhowtomaintaintheirappsandmakeinformeddecisionsaboutfutureenhancements.
- TrackandreportonCSATforallengagements,ensuringconsistentlyhighsentimentandproactivelyresolvinganydissatisfaction.
- Ensurehigh-quality,commerciallyviabledelivery.
- Maintainaccurateprojectnotes,timelines,anddeliverablesthroughouttheServiceDaylifecycle.
- Upholddeliverystandardsforscoping,configuration,QA,documentation,andhandover.
- EnsureeveryServiceDayislogged,justified,andtracked,preventingscopecreepandprotectingcommercialmargins.
- ParticipateininternalQAprocessesandcontributetodefiningqualityframeworksfortheCSfunction.
- Supportclientsasatrustedtechnicaladvisorthroughouttheirappjourney.
- ActastheleadtechnicalcontactduringServiceDaydelivery,communicatingprogress,risks,andrecommendations.
- SurfaceexpansionopportunitiestoAccountManagersbasedonobservedneeds,upcomingfeatures,orclientambition.
- SharestructuredinsightsfromServiceDayswithProduct,Support,andCSLeadershiptoinfluenceroadmapprioritiesandcustomerstrategy.
- Contributetopredictiveriskidentificationusingclientbehaviour,projectblockers,andadoptionsignals.
- StrengthentheCSteam’scapabilityandbuildrepeatableexcellence.
- Providementoring,coaching,andsupporttoJuniorAppDevelopers.
- Reviewtheirdesigns,prototypes,documentation,andclientdeliverablestoensurequality.
- Contributereusablecomponents,templates,andbest-practiceframeworkstoimprovedeliveryefficiencyacrosstheteam.
- SupportdevelopmentofCSmethodologies,deliveryframeworks,documentationstandards,andinternaltrainingresources.
- DriveinnovationbyrecommendingwaystoimproveServiceDayworkflows,deliveryefficiency,andappdevelopmentpractices.
- RepresentthetechnicalvoiceofCSwithintheRetentionfunction.
- MaintaindeepknowledgeofFlipletStudioandemergingfeatures.
- WorkcloselywithProductManagerstotestanddocumentnewfeaturesaheadofrelease.
- IdentifyrecurringtechnicaltrendsfromServiceDayworkandfeedtheseintoproductimprovements.
- CollaboratewithSupporttoresolveclientissuesuncoveredduringdeliveryandprovidecontextforrecurringbehaviour.
Strongperformersconsistentlyachieve:
- HighclientCSATforallServiceDayengagements
- AccurateprojectscopinganddeliverywithinagreedServiceDayestimates
- RepeatServiceDaybookingsandstrongclientsentiment
- Identificationofqualifiedexpansionopportunities(CQLs)forAMsHigh-qualitybuildswithminimalreworkorescalations
- Strongcontributiontotemplates,documentation,andteamcapability
- 3–4+yearsinaSaaSimplementation,appdevelopment,technicalconsulting,orsimilarrole
- Provenexperiencemanagingmultipleclient-facingprojects
- Strongtechnicalaptitude—low-code/no-codeexperiencehighlybeneficial
- Experiencegatheringrequirements,estimatingwork,anddeliveringstructuredbuilds
- KnowledgeofUI/UXprinciplesorexperiencedesigninguserinterfacesisadvantageous
- Experiencementoringorsupportingjuniorcolleaguesisaplus
- BasicunderstandingofHTML,CSS,orJavaScript(beneficial,notessential)
- Familiaritywithmobile/webappconfiguration
- Understandingofdatastructures,workflows,orintegrations
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.