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Service Control Supervisor - Service Operations Lead
Job summary
A leading service operations firm in Elland is seeking a Service Control Supervisor to manage daily operations and lead a team of controllers. This role is pivotal in ensuring efficient service scheduling and enhancing customer satisfaction. The ideal candidate has strong managerial skills and a proactive approach to operational excellence. A competitive salary and various benefits are offered in a supportive working environment.
Benefits
Qualifications
- Proven experience managing a team within a customer service or service control environment.
- Strong coaching ability with experience delivering Quality Control processes.
- Excellent communication skills with the confidence to handle escalations.
Responsibilities
- Oversee daily service workloads and manage priorities effectively.
- Coach Service Controllers on tasks and customer communication.
- Handle escalated customer queries and deliver swift resolutions.
- Maximize effective deployment of Field Service Engineers.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.