Change Management jobs in United States

Hybrid, London location

This is an exciting time of growth for us, and we are hiring a Process Optimisation Specialist to drive operational efficiency and enhance the efficiency, effectiveness and productivity of operational processes. This is a great opportunity to develop a varied and rewarding career with a company that invests in, recognises and rewards its people.

You’ll report to the Process Optimisation Manager and work closely with the Operational Excellence and Customer and Partner Journey teams, ensuring that customers and partners are at the forefront of change.

• Competitive salary (dependent on experience)
• A workplace pension scheme
• Hybrid working, with collaborative days in our Leatherhead office
• 25 days annual leave (plus bank holidays), with options to purchase and sell up to 5 days holiday per year
• Private health and dental
• Support and investment in your personal development
• 24/7 access to Employee Assistance Programme and Mental Health First Aiders

Premium Credit is the leading provider of insurance premium finance and a range of annually charged services, including tax, regulatory and accountancy fees, sports season tickets, memberships and school fees in the UK and Ireland. We’re a multi award winning business lending more than £5.5 billion to over 2.9 million customers through a network of over three thousand partners- and growing.

We’re a successful business with a Trustpilot rating of 4.5, a Net Promoter Score of +78, a Glassdoor rating of 4.2 and a Silver Sustainability medal.

Reporting to the Process Optimisation Manager, you’ll create standard processes, frameworks and documentation for all operational processes, ensuring that they are consistently executed and where possible optimised to improve operational performance, partner and customer satisfaction and overall business outcomes.

Your role will cover three broad areas

• You’ll develop process documentation standards, author process documentation in collaboration with relevant business areas, ensuring consistency and maintaining governance models.
• You will support the ownership of the process library

• You’ll utilise Lean Six Sigma tools to drive process improvements, facilitating cross-functional teams to analyse processes and identify inefficiencies to develop solutions.
• Conduct root cause analysis to identify improvements in efficiency, accuracy and cost-effectiveness
• Propose and implement process improvements that align with business goals and customer needs.
• Evaluate automation opportunities and evaluate the effectiveness.

• Develop and implement change management strategies to ensure adoption and minimise disruption.
• Facilitate and lead Kaizen events to achieve quick wins and generate ideas for larger projects
• Encourage individuals to spot trends and improvements, fostering a proactive, solution‑oriented mindset and a culture of process improvement

If you’re an individual who thrives in a fast‑paced environment, able to work collaboratively with others and are looking to make a difference, this is a brilliant opportunity to advance your career to the next level with our sector‑leading company. At Premium Credit, you will be supported to develop and expand your skills, knowledge and experience.

You already have significant experience within process optimisation, operations or business management with a sharp eye for identifying weak points in processes. You have a proven track record of successful implementation of Lean Six Sigma projects and achieving measurable results.

• Familiarity with Total Quality Management process evaluation techniques
• Project management skills to lead process optimisation projects
• The ability to manage cross‑functional teams and execute improvement strategies
• Proficiency in data analysis

We’re committed to providing reasonable adjustments or accommodations for applicants, if you need assistance or support during the recruitment process, please let us know on the application form or by sending an email to recruitment@pcl.co.uk

If you’re made an offer of employment you’ll be required to prove your eligibility to work in the UK before you start work. You must reside in the UK from the start date of this role; unfortunately we are unable to provide visa sponsorship at this time.

To ensure you can work from home efficiently you will be asked to provide your internet speed at the application stage.

Premium Credit are an equal opportunities employer with a strong and passionate commitment to Diversity, Equality and Inclusion in the workplace. We welcome applications from all sections of the community and encourage people from all backgrounds to apply. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. We are open to part‑time working and job share.

By submitting your application, you agree that Premium Credit may collect your personal data for recruiting and related purposes. To view our Privacy Notice please go to: https://www.premiumcredit.com/Recruitment-privacy-notice

All postholders will be subject to appropriate pre‑employment vetting procedures and a satisfactory Disclosure & Barring Service (DBS) check prior to appointment.

Please note, we reserve the right to close this vacancy early if we identify a number of suitable candidates. All applicants will be advised if the vacancy closes early.

We are not engaging agency support for this role and respectfully ask that agencies do not submit unsolicited candidate details to Premium Credit Limited in relation to this role.