FinTech Client Success Associate (Hybrid)

Insigniscash; Milton, City of London; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A growing FinTech company in the UK is seeking a Client Services Specialist. In this entry-level role, you will foster client relationships and manage inquiries. The ideal candidate has excellent communication skills and a strong work ethic. This position offers a full-time opportunity to develop your career in an innovative and collaborative environment with multiple benefits, including private medical insurance and a pension scheme.

Benefits

25 days holiday (exc. Bank holidays)

5% Pension Employer Contributions

Private medical insurance with Vitality

Health cash Plan

Enhanced Parental Leave

Cycle to Work Scheme

Monthly team lunches

Quarterly company socials

Qualifications

• Experience in customer service roles and a client-oriented approach.
• Strong communication and interpersonal skills with an ability to build relationships.
• Detail-oriented individual able to manage multiple inquiries effectively.

Responsibilities

• Ensure a positive and professional client service experience.
• Manage client inquiries via phone, email, or online.
• Build positive client relations and provide tailored support.

Skills

Honesty and integrity

Strong work ethic

Great communication skills

Attention to detail

Customer service experience

Excellent verbal and written skills

Capacity to excel in a fast-paced environment

Personable and friendly manner

Great team player

Education

Financial or economic background or education

Tools

Familiarity with CRM systems

Query Management tools

Job description

A growing FinTech company in the UK is seeking a Client Services Specialist. In this entry-level role, you will foster client relationships and manage inquiries. The ideal candidate has excellent communication skills and a strong work ethic. This position offers a full-time opportunity to develop your career in an innovative and collaborative environment with multiple benefits, including private medical insurance and a pension scheme.