Workplace Coordinator

Dentsu International; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A multinational marketing company located in Manchester is seeking an experienced Front of House professional. This role is crucial for ensuring a positive and efficient client experience from arrival to departure, requiring strong customer service and administrative skills. The successful candidate will manage client visits and meeting room bookings while maintaining the presentation and efficiency of Front of House services. Candidates should have a minimum of 3 years in customer service and the ability to adapt to changing business needs.

Qualifications

• Minimum of 3 years' experience in customer service.
• Experience with visitor management and room booking systems preferred.
• Ability to work flexibly in line with business requirements.

Responsibilities

• Support a smooth client journey from arrival to departure.
• Build positive relationships with key client contacts.
• Ensure the presentation of Front of House and services is excellent.
• Implement and review procedures to ensure visitor safety.
• Manage client visits and meeting room bookings efficiently.

Skills

Customer service skills

Attention to detail

Administrative skills

Ability to adapt to change

Effective communication

Job description

**Key Responsibilities - Front of House services*** Working as a key part of the Workplace team, supporting the business to ensure a smooth and efficient client journey from arrival, during their visit and through to their departure.* Build positive relationships with key client points of contact* To be responsible for the presentation of dentsu Manchester Front of House, Workplace and services. Working closely with service departments to ensure they are of an excellent standard and looking for improvements in how we work.* Ensuring dentsu Front of House/Workplace procedures, policies and systems are implemented and reviewed to ensure our visitors are safe and secure whilst within our premises.* Working with dentsu members to ensure meeting rooms and Workplace are presentable and in working order at all times. The role is responsible for supporting the business in maximising the efficiency of these services in addition to supporting client activity and events.Managing client visits and meeting room bookings to minimise client conflict is an important part of this role and the success of our business. **Other service responsibilities**A minimum of 3 years' experience in customer serviceExcellent administrative skills with close attention to detail Excellent customer service skills Experience working with visitor management and room booking systems preferredAbility to adapt to cultural/business change , including embracing new technologiesAbility to communicate effectively with people across the business To work in a flexible manner in line with business requirements