Wine Educator

Tasting Room Expo; Plymouth; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A family-owned winery in Plymouth is searching for a Wine Educator to enhance guest experiences through engaging and informative wine tastings. This full-time, onsite position requires interaction with guests, showcasing wines, and promoting product sales.Qualifications include a high school diploma and experience in customer service, with a passion for wine being highly valued. This role comes with competitive compensation and various employee benefits.

Benefits

Medical and dental coverage

401(k) plans

Profit sharing

Access to employee wine shop

Qualifications

• 2 years of experience in customer service, hospitality, retail sales, or related fields.
• Must be 21 years of age or older.
• Ability to lift and move products up to 50 pounds.

Responsibilities

• Provide exceptional customer service and host wine tastings.
• Promote and sell wine and other products.
• Manage financial transactions accurately.

Skills

Customer service excellence

Conflict resolution

Product knowledge

Cash register operations

Team collaboration

Education

High school diploma or equivalent

Job description

Job Req ID: 106788

Job Type: Full-time

Work Category: Onsite

Application Close Date: 02/08/2026

Sponsorship: Not Available

Compensation: $23.56 - $31.83

We are GALLO

We're a family‑owned company with a 90+ year legacy, consistently recognized as a Glassdoor "Best Places to Work." GALLO’s sustainably driven, luxury wine portfolio includes iconic brands like Rombauer Vineyards, Pahlmeyer, Orin Swift Cellars, Louis M. Martini, J Vineyards & Winery, and Maze Row Wine Merchant (U.S. importer and exporter of fine wines).

This is a full‑time, temporary position.

A Taste of What You’ll Do

As a Wine Educator at Rombauer Vineyards, you’ll be the face of our esteemed winery, ensuring every visitor leaves with a memorable experience. The Wine educator is a primary guest experience representative at Rombauer Vineyards ensuring a dedication to the highest quality of customer satisfaction delivered with a sense of graciousness, pride, fun, and company spirit.

Promotes the sale of wine and non‑wine products sold in the Tasting Room. Greets all visitors and pours wines for tasting. Describes wines, winemaking techniques, winery history, and provides general tourist information. Dedicated to ensuring a wonderful wine tasting experience, including the handling of disgruntled customers. Handles routine purchasing transactions, including operating cash register and accounting of daily sales and bank deposits. May assist with hospitality special events as needed. Join our team and help celebrate the joy of wine!

Your Role

• Customer Service Excellence: Provide the highest quality of customer service with graciousness and pride, highlighting our unique company spirit. Greet guests, host wine tastings, and ensure a great experience for all guests.
• Promote Our Products: Actively promote and sell our wine and non‑wine products in the Tasting Room.
• Share Your Knowledge: Describe our wines, winemaking techniques, and share our winery's rich history. Offer general tourist information.
• Financial Transactions: Manage routine purchasing transactions, operate the cash register, and account for daily sales.
• Support Special Events: Assist with special events as needed, adding to the vibrant atmosphere of our winery.
• Team Collaboration: Be part of a dynamic team supporting visitor center operations to achieve our financial goals, enhance consumer experiences, build loyalty, and reflect our brand's essence.

Your Principal Activities Include

• Product knowledge and education
• Cash register operations
• Product presentations

What You’ll Need

• High school diploma or State‑issued equivalency certificate plus 2 years of tasting room, customer service, retail sales, wine industry, hospitality, team management, public relations, marketing, or teaching and educating others experience.
• Required to be 21 years of age or older.
• Required to lift and move product weighing up to 50 pounds.
• Required to work weekends and a flexible schedule as needed.
• Knowledge of basic computer operation.
• Required to engage in frequent walking and standing.
• Required to multi‑task with focus on detail and switch gears quickly.
• Experienced in reading and comprehending simple instructions, correspondence, and memos.
• Experienced in writing simple correspondence and procedures.
• Experienced in conflict resolution.
• Skilled in adding, subtracting, multiplying and dividing in all units of measure, using whole numbers, common fractions, and decimals.
• Required to travel to company offices, sites, and/or meeting locations for onboarding, training, meetings, and events for development, department needs, and business delivery up to 5% of the time, with or without reasonable accommodation. This may be in addition to travel requirements, if applicable, as listed in this job description.
• Required to be 18 years or older. (This may be in addition to other age requirements, if applicable, as listed in this job description.)

How You’ll Stand Out

• Bachelor's Degree plus 1 year of tasting room, customer service, retail sales, wine industry, hospitality, team management, public relations, direct to consumer marketing, or wine education experience; OR High school diploma or State‑issued equivalency certificate plus 5 years of tasting room, customer service, retail sales or hospitality.
• Knowledge of wine and wine production.

Our Benefits & Perks

We are committed to providing competitive compensation, perks, and a culture that supports your well‑being. Benefits depend on your work category and may include medical and dental coverage, 401(k) plans, profit sharing, pet insurance, company holidays, access to an employee wine shop, and more! Additional information will be provided before your first interview.