Wine Educator

Gallocareers; Plymouth; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A family-owned winery in Plymouth is seeking a Wine Educator. This role involves providing high-quality customer service, promoting wine products, and ensuring a memorable experience for visitors. Candidates should have a high school diploma and at least two years of relevant experience. Knowledge of wine is advantageous. This is a full-time position based onsite, with compensation ranging from $23.56 to $31.83 per hour, plus benefits like health coverage and a 401k plan.

Benefits

Medical and dental coverage

401k plans

Employee wine shop access

Qualifications

• 2 years experience in tasting room, customer service, retail, or hospitality.
• Knowledge of wine and wine production is a plus.
• Must be able to lift and move products weighing up to 50 pounds.

Responsibilities

• Provide high-quality customer service during wine tastings.
• Promote and sell wine and non-wine products.
• Handle cash register operations and manage daily sales.

Skills

Customer service

Conflict resolution

Product knowledge

Education

High school diploma or State-issued equivalency

Job description

Overview

Job Req ID: 106788

Job Type: Full-time

Work Category: Onsite

Application Close Date: 02/08/2026

Sponsorship: Not Available

Compensation: $ 23.56 - $ 31.83

Gallo Privacy Policy

We are GALLO. We're a family-owned company with a 90+ year legacy, recognized as a Glassdoor Best Places to Work. GALLO's luxury wine portfolio includes brands like Rombauer Vineyards, Pahlmeyer, Orin Swift Cellars, Louis M. Martini, J Vineyards & Winery, and Maze Row Wine Merchant. You can find our complete portfolio here.

View our Corporate Values and Mission Statement here.

This is a full-time, temporary position.

Responsibilities

A Taste of What You'll Do:

As a Wine Educator at Rombauer Vineyards, you'll be the face of our winery, ensuring every visitor leaves with a memorable experience. The Wine Educator is a primary guest experience representative, dedicated to the highest quality of customer satisfaction delivered with graciousness, pride, fun, and company spirit.

Promotes the sale of wine and non-wine products in the Tasting Room. Greets visitors and pours wines for tasting. Describes wines, winemaking techniques, winery history, and provides general tourist information. Ensures a wonderful wine tasting experience, including handling disgruntled guests. Handles routine purchasing transactions, including operating the cash register and accounting of daily sales and bank deposits. May assist with hospitality special events as needed. Join our team and help celebrate the joy of wine!

Your Role

• Customer Service Excellence: Provide high-quality customer service with graciousness and pride, greeting guests, hosting wine tastings, and ensuring a great experience.
• Promote Our Products: Actively promote and sell wine and non-wine products in the Tasting Room.
• Share Your Knowledge: Describe wines, winemaking techniques, and our winery's history; offer general tourist information.
• Financial Transactions: Manage routine purchasing transactions, operate the cash register, and account for daily sales.
• Support Special Events: Assist with special events as needed to enhance the winery experience.
• Team Collaboration: Be part of a dynamic team supporting visitor center operations to achieve financial goals, enhance consumer experiences, build loyalty, and reflect our brand.

Principal Activities

• Product knowledge and education
• Cash register operations
• Product presentations

What You'll Need

• High school diploma or State-issued equivalency plus 2 years of tasting room, customer service, retail sales, wine industry, hospitality, team management, public relations, marketing, or teaching experience.
• Required to be 21 years of age or older.
• Required to lift and move product weighing up to 50 pounds.
• Required to work weekends and a flexible schedule as needed.
• Knowledge of basic computer operation.
• Required to engage in frequent walking and standing.
• Required to multi-task with attention to detail and switch gears quickly.
• Experienced in reading and comprehending simple instructions, correspondence, and memos.
• Experienced in writing simple correspondence and procedures.
• Experienced in conflict resolution.
• Skilled in arithmetic with all units of measure (whole numbers, fractions, decimals).
• Travel to company offices, sites, and/or meeting locations for onboarding, training, meetings, and events up to 5% of the time, with or without reasonable accommodation.
• 18 years or older.

Standout Qualifications

• Bachelor's Degree plus 1 year of tasting room, customer service, retail sales, wine industry, hospitality, team management, public relations, direct-to-consumer marketing, or wine education experience; OR high school diploma plus 5 years of relevant experience.
• Knowledge of wine and wine production.

How to View Full Description

To view a full job description, please view the posting.

Our Benefits & Perks

We are committed to competitive compensation, perks, and a culture that supports well-being. Benefits depend on work category and may include medical and dental coverage, 401k plans, profit sharing, pet insurance, company holidays, access to an employee wine shop, and more. Additional information will be provided before your first interview.

The Fine Print

• The Company does not sponsor employment-based visas for this position now or in the future.
• Actual compensation paid within the range will be determined by factors such as education, experience, knowledge, skills, and abilities, and may include bonuses or tasting room tip pools where applicable.
• This position will be based on-site with no telecommuting; you must live within a commutable distance.
• Posting may be open to internal candidates for a minimum of 5 days and external candidates for a minimum of 3 days.

Gallo is committed to equal employment opportunities and does not discriminate on various protected characteristics. Gallo complies with laws regarding lawful off-duty conduct and reasonable accommodations for candidates with disabilities. If you need assistance or accommodation, contact us. Gallo participates in the E-Verify program where required.

Gallo is enrolled in E-Verify. For more information, see the E-Verify Notice and Right to Work statements.