Wholesale Service Desk Advisor — Water Network Support

South East Water Limited; Snodland; On-site; GBP 24,000 - 29,000; Full time

Job summary

A leading water supply company seeks a Wholesale Service Desk Technical Advisor in Snodland to manage customer inquiries regarding water supply issues. You'll work in a busy office environment, prioritizing tasks, updating customer accounts, and ensuring the highest service quality. The ideal candidate should have a strong customer service orientation, effective communication skills, and at least 4 GCSE passes, including Maths and English. Competitive salary with various benefits and opportunities for personal growth are offered.

Benefits

Excellent Stakeholder pension scheme, up to 10% employer contribution

5 weeks holiday plus bank holidays

Flexible annual leave policy

Paid volunteering days

Cycle to work scheme

Qualifications

• Able to work from the Snodland office at least 2 days a week.
• Positive communication in a busy environment.
• Quick decision-making and multitasking ability.

Responsibilities

• Assess issues with customer water supply.
• Update customer accounts after interactions.
• Keep customers informed about their water supply status.

Skills

Customer service focus

Communication skills

Multitasking

Education

4 GCSE passes including Maths and English

Tools

Computer systems

Job description

A leading water supply company seeks a Wholesale Service Desk Technical Advisor in Snodland to manage customer inquiries regarding water supply issues. You'll work in a busy office environment, prioritizing tasks, updating customer accounts, and ensuring the highest service quality. The ideal candidate should have a strong customer service orientation, effective communication skills, and at least 4 GCSE passes, including Maths and English. Competitive salary with various benefits and opportunities for personal growth are offered.