Welcome Host

Portico Corporate Reception Management Ltd; City of Edinburgh; On-site; GBP 23,000 - 29,000; Full time

Job summary

A corporate reception management company based in Edinburgh is seeking a Welcome Host to enhance visitor experiences at a prestigious bank. This role involves engaging with clients while managing multiple tasks efficiently. Candidates should have customer service experience, strong organizational skills, and a proactive attitude. Benefits include excellent holiday allowances, pension contributions, life insurance, and access to a training academy. This full-time position offers 40 hours a week, Monday to Friday.

Benefits

Excellent holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Recommend a Friend Bonus Scheme

24-hour personal helpline

Access to discounts and benefits platform

Qualifications

• Previous experience in a customer service or front of house role is essential.
• Be highly motivated and able to take initiative.
• Demonstrate excellent coordination skills.

Responsibilities

• Ensure a positive visitor experience at a prestigious bank.
• Answer queries confidently in person, phone, or email.
• Handle various front of house and facilities-related duties.

Skills

Customer service experience

Organizational skills

Communication skills

Positive attitude

Job description

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in theircareers.

Would you like to be based at the offices of one of the largest international banks in the world?!

We are looking for a Welcome Host to take on the ownership of ensuring this prestigious bank remains a trailblazer for positive visitor experience and service excellence.

This role will offer a wealth of different duties. In the front of house, you can let your positivity shine through as you foster genuine relationships with the clients and employees. You will also be there to answer all queries with confidence whether it be in person, over the phone or via email. Behind the scenes, you can utilise your excellent coordination skills as you undertake a plethora of facilities related duties.

Shifts: 40 hours per week, 8-hour shift between the hours of 7am and 6pm, Mon-Fri.
Salary: £28,050

This role involves managing multiple tasks, so organisation and a keen eye for detail are essential to your success. You will need to be a highly motivated person and be able to take the initiative, especially whilst working under pressure. Your proactive and positive nature will also allow you to develop relationships and you will be ready to engage in conversation with absolutely everyone!

Previous experience in a customer service of front of house role is essential.

What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.