Warranty & Service Coordinator — Customer-Focused

Cater-Bake UK Ltd; Knowsley; On-site; GBP 25,000 - 35,000; Full time

Job summary

A renowned catering equipment supplier is seeking a Service & Warranty Coordinator for a full-time role in Knowsley. This position involves managing warranty services, resolving customer queries, and collaborating with quality assurance teams. Ideal candidates should have strong customer service skills and experience in warranty management within the catering equipment industry. The role is crucial in maintaining the company's excellent service standards and fostering client relationships.

Qualifications

• Strong skills in Customer Satisfaction and Customer Service.
• Effective Communication skills to liaise with customers and teams.
• Experience in managing Warranty and Warranty-related services.
• Understanding of Quality Assurance processes.
• Proficiency in using relevant digital tools for coordination.

Responsibilities

• Coordinate warranty services and manage customer inquiries.
• Resolve product-related issues and ensure timely client support.
• Collaborate with quality assurance teams to streamline warranty processes.

Skills

Customer Satisfaction

Customer Service

Effective Communication

Managing Warranty Services

Quality Assurance

Attention to Detail

Time Management

Problem-Solving

Digital Tools Proficiency

Job description

A renowned catering equipment supplier is seeking a Service & Warranty Coordinator for a full-time role in Knowsley. This position involves managing warranty services, resolving customer queries, and collaborating with quality assurance teams. Ideal candidates should have strong customer service skills and experience in warranty management within the catering equipment industry. The role is crucial in maintaining the company's excellent service standards and fostering client relationships.