VP, Customer Care Delivery - Strategic Service Leader

Goldman Sachs; Birmingham; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading global investment firm is seeking a Head of Customer Care Delivery in Birmingham. This role involves strategic leadership of customer service operations, ensuring high customer satisfaction, and mentoring a large team. The ideal candidate has at least 5 years of management experience, strong leadership skills, and a proven track record in customer service excellence. Comprehensive benefits and a diverse work environment are offered.

Benefits

Diversity and inclusion programs

Training and development opportunities

Wellness programs

Qualifications

• Proven experience in leading Call Centre and/or Operational teams.
• Ability to create a positive team working environment.
• Demonstrable experience in coaching teams to achieve KPI’s.

Responsibilities

• Lead the strategic action plans and key business tactics in customer care.
• Ensure compliance with regulatory and firm responsibilities.
• Drive improvements in business processes for optimal resource utilization.

Skills

Leadership

Communication

Analytical skills

Problem-solving

Customer focus

Job description

A leading global investment firm is seeking a Head of Customer Care Delivery in Birmingham. This role involves strategic leadership of customer service operations, ensuring high customer satisfaction, and mentoring a large team. The ideal candidate has at least 5 years of management experience, strong leadership skills, and a proven track record in customer service excellence. Comprehensive benefits and a diverse work environment are offered.