Volunteer Email Generalist Adviser for Citizens Advice Welwyn Hatfield

Welwyn Hatfield Community And Voluntary Services Limited; Hatfield; Hybrid; GBP 10,000 - 40,000; Full time

Job summary

Welwyn Hatfield Community And Voluntary Services Limited is seeking a motivated Email Generalist Adviser to provide vital support through email communication. This role allows you to assist individuals with issues like housing, benefits, and employment while enhancing your communication and problem-solving skills. Work from home or onsite, and become a crucial part of a community-focused team. No prior experience required; a genuine desire to help others is essential.

Benefits

Flexible working hours

Reimbursement of expenses

Training opportunity

Qualifications

• Friendly and approachable demeanor.
• Non-judgmental and respectful of diverse views.
• Willingness to learn about Citizens Advice principles.

Responsibilities

• Responding to clients’ email inquiries with accurate advice.
• Researching policies and providing timely information.
• Maintaining records of advice given.

Skills

Strong listening skills

Verbal communication

Written communication

IT skills

Job description

Before you can register your interest for this opportunity you must be registered as a volunteer.

Before you can register your interest for this opportunity you must be registered as a volunteer.

Register with the Volunteer Centre , or if you have already registered, please log in

We provide free, independent, confidential and impartial advice to everyone living, working and studying in Welwyn Hatfield and improve the policies and practices that affect their lives. We value diversity, promote equality and challenge discrimination.

Citizens Advice Welwyn Hatfield is an independent charity governed by its own board of trustees. We're supported by a range of funders, staff and trained volunteers, without whom we wouldn't be able to offer the quality service that we do today.

We are currently looking for an Email Generalist Adviser to join our team on Wednesdays, with the option to work additional hours from home on a Monday and Friday. You will also have the opportunity to receive full generalist adviser training.

Opportunity Type: Long-term Commitment

District: Welwyn/Hatfield

Location: From your office, Indoor

Time of day: To Be Discussed

Practical Considerations: What’s in it for you?

In this role, you will have the opportunity to make a real difference to people’s lives whilst positively impacting your community. You will learn about a range of issues, such as housing, benefits, employment and debt. Additionally, you will build on valuable skills such as communication, listening and problem solving. This position offers the flexibility to work both independently and as part of a team, from our office on Wednesdays and remotely from home on Mondays and Fridays. And we’ll reimburse expenses too.

Requirements: Will require a criminal record check (DBS)

Suitable for: Aged 26 and over, University students

Suitable for volunteers interested in: Older People, Unemployment & Worklessness, Voluntary & Community Action

Does this opportunity provide wheelchair access?: Yes

Full Description:
What you will be doing?

In this role you will help provide an effective and efficient advice service to members of the public via email on a range of issues, including housing, benefits, employment and debt. You will have the opportunity to make a direct impact on people’s lives by offering them expert guidance and supporting them in resolving their problems.

This will involve:
• Responding to clients’ email inquiries with clear, accurate, and impartial advice on various topics, using your research skills and our trusted sources of information and advice.

• Assist clients in understanding their rights and identify the
best course of action based on their specific situation.
• Research and keep updated on relevant policies, laws, and
regulations to provide accurate and timely information.
• Ensure that all advice given meets Citizens Advice’s
standards and complies with our aims and principles.
• Maintain accurate and confidential records of advice
provided to clients.
• Work collaboratively with other volunteers and staff to
ensure effective service delivery.
• Contribute to service improvements by sharing feedback
and ideas for better client support.

What will you bring to the role?

No prior experience is required, as you will be supported by an experienced supervisor. While specific qualifications or skills are not necessary, we’re looking for someone who is friendly and approachable, non-judgmental, and respectful of diverse views, values, and cultures. Strong listening, verbal, and written communication skills are essential, along with good maths and IT skills, including email communication. You should be able to understand information and explain it clearly to others. Additionally, a willingness to learn about and follow the aims, principles, and policies of Citizens Advice, including confidentiality and data protection, is important.