Visitor Engagement Supervisor

Arts Council; Bradley Stoke; On-site; GBP 19,000 - 28,000; Full time

Job summary

A cultural organization located in Bradley Stoke is seeking a Visitor Engagement Supervisor. The ideal candidate should be warm, confident, and proactive, ensuring a welcoming experience for all visitors. Responsibilities include supervising assistants and delivering engagement activities, while adhering to health and safety guidelines. The role requires customer service experience and a passion for making contemporary art accessible to everyone. Working hours are 28 hours per week, with an annual salary of £27,476.80 pro-rata.

Qualifications

• Experience in a customer-facing role.
• Calm under pressure and capable of handling emergencies.
• Passionate about making culture and the arts accessible.

Responsibilities

• Supervise Visitor Engagement Assistants to ensure excellent visitor care.
• Deliver visitor engagement activities such as workshops and talks.
• Maintain health and safety standards and safeguarding policies.

Skills

Customer service experience

Ability to handle emergency situations

Calm under pressure

Interest in contemporary art

Job description

Job Summary

We are looking for a warm, confident, and proactive Visitor Engagement Supervisor to join our team at Arnolfini!

Job Description

The Visitor Engagement supervisor will provide a welcoming and engaging experience, ensuring that our visitors always have a safe and enjoyable visit.

You will deliver visitor engagement activities; these take form of workshops, short talks or providing information in the gallery.

You will ensure our safeguarding policy and health and safety policy and guidelines are followed across all Arnolfini's public spaces.

The Role

We are looking for a warm, confident, and proactive Visitor Engagement Supervisor to join our team at Arnolfini!

In this key front-facing role, you will help ensure every visitor receives an exceptional welcome and a safe, engaging experience across our galleries and public spaces.

You will supervise and support our Visitor Engagement Assistants; help maintain excellent visitor care and contribute to the smooth day-to-day running of the building.

This role is perfect for someone who is passionate about cultural spaces, enjoys working with people, and thrives in a dynamic environment where no two days are the same. You are calm under pressure, confident in handling emergency situations and able to support the delivery of a busy programme.

You’ll also bring an interest in contemporary art or cultural organisations, along with a passion for making culture and the arts accessible for everyone.

Who are we looking for?

You will have experience working in a customer facing role. You are calm under pressure and can handle emergency situations and support the delivery of a busy programme.

You will have an interest in contemporary art or cultural organisations and be passionate about making culture and the arts accessible for all.

Visitor Engagement Supervisor

Working Hours: 0.7 (28 hours per week)

Contract: Permanent
Annual Salary: £27,476.80 per annum (paid on a pro-rata basis), which equates to £19,233.76 per annum (£13.21 per hour)

Job Overview

• Job Title: Visitor Engagement Supervisor

If you would like to apply, please complete the Visitor Engagement Supervisor Application form on the Arnolfini website, detailing how your skills and experience match the criteria of this role.

Arnolfini is Bristol’s International Centre for Contemporary Arts located on the harbourside in the heart of the city.