Veterinary Receptionist (Part-Time)

Kernow Vet Group; Witham; On-site; GBP 10,000 - 40,000; Part time

Job summary

A veterinary clinic in Witham is seeking a motivated and caring Veterinary Receptionist. This part-time role involves managing appointments, handling client queries, processing payments, and assisting with administrative tasks in a supportive environment. The ideal candidate should have customer service experience and strong communication skills. Flexibility for varied shifts is essential. Enjoy benefits like 6.6 weeks annual leave, enhanced family-friendly policies, and discounts on pet care.

Benefits

6.6 weeks annual leave

Enhanced family-friendly policies

Cycle to work scheme

Employee wellbeing initiatives

Discounted staff pet care

Qualifications

• Proven customer service experience, ideally in veterinary or medical setting.
• Excellent IT proficiency in Excel, Word, and Outlook.
• Strong organisational skills and attention to detail.

Responsibilities

• Manage busy telephone lines and schedule appointments.
• Handle email correspondence and client queries with care.
• Process payments, manage stock, and assist with account and insurance queries.
• Ensure practice remains clean, organised, and well-stocked.
• Provide administrative support and assist with animal handling during consultations.

Skills

Customer service experience

Strong communication skills

IT proficiency

Organisational skills

Proactive attitude

Tools

Excel

Word

Outlook

Job description

Spring Lodge Veterinary Group, Witham, Witham, South East

Are you an enthusiastic, motivated, and caring individual with a passion for delivering exceptional customer service? We are seeking a Veterinary Receptionist to join our busy and supportive team, providing gold-standard care to our valued clients and their pets. This role is mainly based at our Witham branch, with shifts across other branches as required. The position will involve a mixture of shifts, including late shifts.

About the Role

As a Veterinary Receptionist, you’ll be the welcoming face of our practice, greeting clients and their pets with empathy and professionalism.

Your responsibilities will include:

• Managing busy telephone lines and scheduling appointments
• Handling email correspondence and client queries with care
• Processing payments, managing stock, and assisting with account and insurance queries
• Ensuring the practice remains clean, organised, and well-stocked
• Providing administrative support and occasionally assisting the clinical team with animal handling during consultations (non-clinical tasks)

What We’re Looking For

We are seeking someone with proven customer service experience (experience in a veterinary or medical setting is a bonus, but not essential).

You will have:

• A passion for client care and strong communication skills
• Excellent IT proficiency (Excel, Word, Outlook)
• Strong organisational skills, attention to detail, and a proactive attitude
• Flexibility to work across multiple branches and varied shifts
• Full training will be provided on-site, making this a fantastic opportunity to build your skills and knowledge in a supportive environment.

This is a part-time permanent role working 24 hours per week. There will be varied shifts from 7:45am/8:00am - 2:00pm or 2:15pm-7:15pm. There will be mainly later shifts required so we need the candidate to be flexible. There will also be a Saturday rota from 8:00am-2:00pm.

In addition to a competitive salary, you will benefit from:

• 6.6 weeks annual leaveFTE
• Additional annual leave for your birthday which will be added to your holiday allowance
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
• Discounted staff pet care

Spring Lodge Veterinary Group, Witham

Powers Hall End, Witham, Witham, CM8 2HG, United Kingdom