Veterinary Client Care Concierge — Weekend, Part‑Time

Kernow Vet Group; Birmingham; On-site; GBP 20,000 - 24,000; Part time

Job summary

A leading veterinary referral hospital in Birmingham seeks a part-time Client Care Advisor. You will be responsible for welcoming clients and pets, processing appointments, and maintaining medical records. Candidates should have strong customer service skills, preferably with reception experience in an animal environment. This role offers various benefits, including competitive salary and learning opportunities, contributing to a culture of compassion and innovation.

Benefits

6.6 weeks annual leave

Cycle to work scheme

Learning and development opportunities

Discounted staff pet care

Enhanced family-friendly policies

Qualifications

• Previous receptionist experience or excellent customer service skills.
• Experience in an animal environment preferred.
• Strong verbal and written communication skills.

Responsibilities

• Be the initial point of contact for appointments.
• Welcome clients and pets professionally.
• Maintain and update medical records securely.
• Collect fees and process payments.
• Collaborate with maintenance for cleanliness.

Skills

Customer service skills

Receptionist experience

Compassionate demeanor

Proficiency in office equipment

Veterinary medical terminology

Tools

Electronic medical record systems

Computer software

Job description

A leading veterinary referral hospital in Birmingham seeks a part-time Client Care Advisor. You will be responsible for welcoming clients and pets, processing appointments, and maintaining medical records. Candidates should have strong customer service skills, preferably with reception experience in an animal environment. This role offers various benefits, including competitive salary and learning opportunities, contributing to a culture of compassion and innovation.