Venue Operations Lead - Visitor Services

Arts Council; Greater London; On-site; GBP 60,000 - 80,000; Part time

Job summary

A renowned arts organization in Greater London is seeking a Duty Manager to lead the Visitor Services team. This role includes ensuring excellent customer service and the health and safety of staff and visitors. The candidate should have experience supervising a team and a strong passion for the arts. It's a part-time position with the possibility of full-time hours after probation. A flexible approach to work and an understanding of inclusivity and sustainability are essential.

Responsibilities

• Lead the Visitor Services team ensuring excellent customer service.
• Oversee health and safety for staff and visitors.
• Ensure smooth operation and accurate daily reporting.

Skills

Supervising a team

Health and Safety compliance

Numeracy skills

IT skills

Communication skills

Cash handling

Decision-making under pressure

Ability to prioritize workload

Initiative

Interest in venue operations

Positive attitude

Passion for the arts

Understanding of inclusion and diversity

Environmental sustainability awareness

Job description

A renowned arts organization in Greater London is seeking a Duty Manager to lead the Visitor Services team. This role includes ensuring excellent customer service and the health and safety of staff and visitors. The candidate should have experience supervising a team and a strong passion for the arts. It's a part-time position with the possibility of full-time hours after probation. A flexible approach to work and an understanding of inclusivity and sustainability are essential.