User Experience (UX) Lead

Vocovo; Cheltenham; Hybrid; GBP 75,000 - 85,000; Full time

Job summary

A leading communication solutions company in Cheltenham is seeking an experienced User Experience (UX) Lead to enhance the user experience across their product ecosystem. This hybrid role involves direct collaboration with cross-functional teams, shaping UX strategy, and mentoring a design team. The ideal candidate has significant experience in UX leadership, strong communication skills, and a deep understanding of user-centered design principles. The position offers a competitive salary and excellent benefits.

Benefits

25 Days Holiday + Bank Holidays

Private Medical Insurance

Training & development opportunities

Pension with employer contribution

Company organised events

Qualifications

• Significant experience in a UX lead role with a strong portfolio.
• Excellent storytelling and UX advocacy skills.
• Experience in defining and communicating UX vision.

Responsibilities

• Lead and champion the UX function.
• Define the vision for UX and design at VoCoVo.
• Conduct customer and market research.

Skills

Experience in senior or lead UX role

Leadership and growth of a team

Excellent communication skills

Confidence in presenting ideas

Defining a UX vision

User-Centred Design principles

Creative and innovative mindset

Proficiency with modern design tools

Design of responsive web applications

Research and evaluate markets

Education

Degree in a UX design related field

Tools

Figma

Job description

VoCoVo specialises in innovative communication solutions tailored for businesses, particularly within the retail sector. Our flagship products are designed to create a connected store experience, facilitating seamless communication among retail staff to enhance efficiency and elevate customer service. We empower teams to collaborate effortlessly and achieve their retail goals.

With over 250,000 users across more than 10,000 locations in 21+ countries, and recognition as one of the top 100 best small-to-medium size businesses to work for, join us on our journey!

Please note, to apply for this position you must be based in the UK and have the legal right to work in the UK.

Role Overview

As User Experience (UX) Lead, you will report to our Global Product Director and play a key role in shaping and elevating the User Experience function at VoCoVo, championing a user‑centric mindset across our product ecosystem.

You’ll play a pivotal role in ensuring VoCoVo continues to set the standard in voice communication technology, delivering solutions that feel intuitive, seamless and genuinely delightful for the people who use them every day. You’ll be energised by the chance to build, influence and deliver world‑class experiences at scale.

This is a hybrid position with potential travel up to three times per week, led by customer needs. This may include attending customer workshops, visiting stores or participating in onsite sessions. We’re looking for someone who is able to meet with our core team once per week in our Cheltenham or Oxfordshire (Shipton-under-Wychwood) offices, with the additional ability to travel for the aforementioned customer workshops, store visits or onsite sessions.

What we're looking for

• Significant experience in a senior or lead UX role, supported by a portfolio of work.
• Experience in the leadership and growth of a team through mentorship, guidance and line management.
• Excellent communication skills, with the ability to tell a compelling story and advocate for UX best practice in a way that resonates with different audiences.
• Confidence presenting and clearly articulating ideas, insights and design decisions.
• Previous experience defining, shaping and communicating a clear UX vision and strategy.
• A deep understanding of User‑Centred Design principles, including user research, product and content design, service design and accessibility standards.
• A creative and innovative mindset, with the ability to solve complex problems with solutions that feel simple and intuitive.
• The ability to frame a problem, understand user needs and translate them into experiences that enhance satisfaction and engagement.
• Proficiency with modern design tools (e.g. Figma) and experience developing design guidelines.
• Proficiency in the design of responsive web applications and/or digital platforms.
• The ability to research and evaluate markets and competitor landscapes.
• Strong experience gathering, interpreting and applying research and data to uncover meaningful customer insights.
• The know‑how to measure and demonstrate the success of a product or feature.
• Exposure to cross‑functional ways of working and the ability to embed design‑led principles and methodologies.

Nice to have skills

• Experience working with hardware/software centric solutions and exposure to hardware design.
• A degree in a UX design related field.
• Experience working in a scale‑up environment, utilising Agile or Lean methodologies.

What you’ll do

• Lead, champion and position the UX function to further drive VoCoVo on our journey to User‑Centred Design.
• Define, shape and communicate the vision and strategy for UX and design at VoCoVo.
• Foster, encourage and champion a strong problem‑solving attitude through creativity and innovation within the UX team.
• Develop strong and meaningful relationships to promote excellent collaboration cross‑functionally.
• Partner closely with Product, Engineering and all teams across the business to promote design excellence and best practice.
• Conduct and deliver in‑depth customer, competitor and market research, providing analysis and insights.
• Produce high‑quality documentation and designs which can be presented clearly and compellingly at all levels.
• Passionately drive our vision to empower people to make the right products, at the right time, for the right purpose.
• Cultivate and champion a culture of curiosity, encouraging everyone to fully understand our customers, their users, their problems and their needs.
• Line manage a Product Designer, inspiring and enabling them to produce high‑quality, innovative, user‑centric design work (this position will be recruited following the appointment of the UX Lead).

What does success look like?

You will lead, guide and inspire the design team to ensure that products and services are being developed based on user‑centric concepts and evidenced by best in class research and design principles. Definition of design guidelines and adoption of a design system to promote standards and best practice will be a fundamental measure of success for this role.

Salary

Salary range: £75,000 - £85,000

Benefits

• 25 Days Holiday + Bank Holidays (increases with years of service)
• Option to buy or sell 5 days holiday each year
• Sick Pay - 8 weeks full pay, 4 weeks half pay
• Life Assurance - (4 times basic pay)
• Private Medical Insurance
• Employee Assistance Programmes (EAP)
• Cycle2Work Scheme
• Electric car green salary sacrifice scheme
• Enhanced Maternity & Paternity package
• Child Care Scheme
• Training & development opportunities
• Company organised events
• Pension (Royal London Group) 5% employer contribution matched
• Apple MacBook, Wireless Magic Mouse and Keyboard, monitor and headphones

Diversity and Inclusion

At VoCoVo, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued, respected, and empowered to thrive. We welcome applications from individuals of all backgrounds and experiences. Our commitment is to create an environment that champions equity, innovation, and collaboration, ensuring all team members can flourish. Join us in shaping the future together.

We are also committed to ensuring an inclusive recruitment process, so please let us know if you need any reasonable adjustments at any stage.

Company Values

VALUED Our Colleagues, Customers, and Stakeholders are valued; treated with respect, empathy, and operate with honesty and integrity
ONE TEAM Collaboration of all for VoCoVo’s happiness and success
INNOVATION Our products are constantly evolving to tackle the pain points of retailers across the globe
CUSTOMER FOCUSED Our customers love VoCoVo at every level, every interaction with us is frictionless, and we are integral to their operations
EMPOWERED Our people are empowered to do the right thing and make decisions without loads of red tape

If you feel this could be the right fit, apply now!