Travel Advisor (Fixed-Term 24 Months)

Visit Belfast Partnership; Belfast; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prominent visitor service organization in Northern Ireland is seeking Travel Advisors. The role involves providing information to visitors about attractions, managing ticket sales, and ensuring excellent service at various locations. Ideal candidates will have strong communication skills, experience in sales, and the ability to handle multiple tasks effectively. This fixed-term position is based primarily at Belfast Grand Central Station. Interested candidates should apply by sending their CV to the provided email address.

Qualifications

• Ability to provide comprehensive information to visitors.
• Experience in handling cash and sales.
• Strong communication skills.

Responsibilities

• Provide information on attractions and transport.
• Handle bookings and sales for tours and events.
• Maintain effective communication with visitors and partners.

Job description

Reporting to the Head of Visitor Services Operations or the Supervisory Team at the Visit Belfast Welcome Centre (VBWC), Travel Advisors are responsible for the provision of an efficient and comprehensive information service primarily for visitors arriving in Belfast and Northern Ireland but also for Northern Ireland residents.

Visit Belfast is looking for fixed term Travel Advisors based primarily at Belfast Grand Central Station and occasionally at the Welcome Centre opposite Belfast City Hall.

DUTIES AND RESPONSIBILITIES

• Provide an information service on attractions, transport, tours, events, places of interest etc. in Belfast and Northern Ireland for tourists and Northern Ireland residents.
• The booking of transport and tour tickets, sale of literature, other goods and services and associated cash handling.
• The daily servicing of email and postal enquiries by the selection of the appropriate literature and necessary correspondence.
• The selling, cross‑selling, up‑selling for events, tours, festivals through VB’s ticketing system.
• Sales of gifts through the gift shop at the Welcome Centre, including reaching daily sales targets.
• Replenish stock levels when needed, making sure the full range is on the shop floor where possible.
• The daily recording and monitoring of all enquiries and sales from whatever source and completion of the required format.
• The daily maintenance of information files and records and racking of literature displays.
• Completion of Visitor Satisfaction Surveys to the required set targets.
• Procurement of up‑to‑date publicity and promotional material from all relevant sources for display in, and distribution from the VBWC.
• The provision of any other form of service with which the post holder may be charged in accordance with Visit Belfast’s general activities.
• Occasional working off‑site as required e.g. cruise ships, events etc.
• To communicate effectively with other Visit Belfast departments to ensure integrated activity across the organisation.
• Support the team in the development and maintenance of effective working relationships with Visit Belfast’s partners, sponsors and the industry as appropriate.

Additional Information

For full details please refer to the job description below.

To apply to the role, please send your CV to [e-mail] by Monday 12 January by 12pm. Late applications will not be accepted.

Further Information (Download)

PURPOSE:Reporting to the Head of Visitor Services Operations or the Supervisory Team at the Visit Belfast Welcome Centre (VBWC), Travel Advisors are responsibl