Train Service & Retail Manager – Customer Experience

Chiltern Railways; Bristol; On-site; GBP 26,000 - 35,000; Full time

Job summary

A national transport brand is seeking a Retail Service Manager for its Bristol Temple Meads location. The role involves delivering exceptional at-seat catering service, ensuring a positive experience for passengers. The ideal candidate will possess excellent people skills, a strong commitment to customer satisfaction, and the ability to work flexible hours. This full-time position offers a competitive salary and opportunities for career growth within the transport sector, alongside a generous holiday allowance and benefits including free travel.

Benefits

30 days holiday allowance, rising to 35

Free travel on Arriva Rail services

75% off travel on other UK rail companies

Discounted European rail travel after a year

Qualifications

• Confident and approachable, great at connecting with customers.
• Maintains a focus on customer satisfaction.
• Reliable, consistent, and committed to high standards.

Responsibilities

• Provide high-quality at-seat catering service.
• Ensure passengers travel in comfort and style.
• Deliver efficient and proactive service at all times.

Skills

Excellent people skills

Customer service driven

Strong work ethic

Team player

Flexible

Well-presented

Personality

Job description

A national transport brand is seeking a Retail Service Manager for its Bristol Temple Meads location. The role involves delivering exceptional at-seat catering service, ensuring a positive experience for passengers. The ideal candidate will possess excellent people skills, a strong commitment to customer satisfaction, and the ability to work flexible hours. This full-time position offers a competitive salary and opportunities for career growth within the transport sector, alongside a generous holiday allowance and benefits including free travel.