Total Loss Claims Handler

Ask Acorn; Liverpool; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading insurance provider in Liverpool is seeking a Total Loss Claims Handler to assist policyholders with their insurance claims. The successful candidate will manage a portfolio of claims, ensuring high customer service standards while working closely with inhouse engineers. This role is perfect for those looking to start or enhance a career in the insurance sector, with a competitive salary and a vibrant city center location.

Responsibilities

• Manage a portfolio of policyholder total loss claims.
• Complete thorough indemnity investigations.
• Work closely with inhouse engineers for fair settlements.
• Process validated claims within agreed SLA’s.
• Provide excellent customer service and communication.
• Maintain effective diary management for faster settlements.

Skills

Excellent customer service skills

Empathetic

Problem-solving ability

Positive attitude

Job description

Be among the first 25 applicants

Total Loss Claims Handler

Location: Liverpool

Working hours: 37.5 hours a week. Monday to Friday 8:00am to 6:00pm, plus 1 in 5 Saturdays

Salary: £25,877 to £29,777 plus up to £1,500 performance related bonus per annum, once established within your role

The Total Loss department is a fast paced and energetic department where no two days are the same. We are looking for people who enjoy engaging with customers and who can help us achieve the right outcome for both the customer and company.

As a Total Loss Claims Handler, you will be responsible for assisting policyholders with their insurance claims and providing the highest standards of customer service, while ensuring that each incident is handled within appropriate time scales and professional manner.

This is a fantastic role to start or enhance your career within the Insurance sector. Located in an amazing city centre location with fantastic views, transport links and very close to shops, restaurants, and many tourist attractions.

What You Will Be Doing

• Proactively manage a portfolio of policyholder total loss claims through to settlement
• Complete thorough indemnity investigations out on all cases
• Work closely with the inhouse engineers to guarantee a fair settlement with the policy holder
• Ensure that all validated claims are processed within the agreed SLA’s
• Provide excellent customer service level expectations, taking ownership of all inbound communication
• Show attention to detail in the handling of insurance claims and provide chronological notes for the customer
• Provide affective communication to the policyholder of all claims decision and progression of insurance claims
• Maintain affective diary management to reduce settlement time
• Expertly asses policy indemnity

What We're Looking For

• Excellent customer service skills
• Naturally empathetic and the ability to connect with people
• Quick fast paced problem-solving ability
• Positive can-do attitude