Ticketing Operations & Client Services Lead

Aegeurope; Greater London; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A global leader in ticketing technology is looking for a Client Service Ticketing Manager in London. This role involves managing client interactions and the event lifecycle, collaborating with various teams to enhance customer experiences. Ideal candidates have experience in fast-paced environments, strong knowledge of ticketing systems, and excellent communication skills. The position offers flexible working arrangements and a variety of unique employee perks.

Benefits

Flexible start and end times

Free show tickets

Climbing experience at The O2

Comprehensive onboarding program

Qualifications

• Proven experience in a client-facing role, ideally in ticketing or live events.
• Strong knowledge of ticketing systems and technology.
• Ability to manage deadlines and maintain high service standards.

Responsibilities

• Act as the first point of contact for clients regarding ticketing queries.
• Manage and oversee the full event lifecycle in the ticketing system.
• Collaborate with various teams to ensure a seamless client experience.
• Provide additional support out-of-hours as part of the Client Services rota.

Skills

Experience in fast-paced environments

Knowledge of event ticket sales

Exceptional communication skills

Organised and customer-focused approach

Job description

A global leader in ticketing technology is looking for a Client Service Ticketing Manager in London. This role involves managing client interactions and the event lifecycle, collaborating with various teams to enhance customer experiences. Ideal candidates have experience in fast-paced environments, strong knowledge of ticketing systems, and excellent communication skills. The position offers flexible working arrangements and a variety of unique employee perks.