Ticket Support Manager - Lexus Eastbourne Open and Lexus Ilkley Open

Lawn Tennis Association; Eastbourne; On-site; GBP 80,000 - 100,000; Part time

Job summary

A national sports organization in the UK is seeking a Ticket Support Manager to assist with daily operations for ticketing at major events. Responsibilities include ensuring a customer-friendly experience for fans and leading the operations for both the Lexus Eastbourne Open and Ilkley events. The ideal candidate will have exceptional problem-solving and communication skills, alongside strong attention to detail. This position offers a unique opportunity to be part of significant sporting events in a dynamic environment.

Qualifications

• Innovative problem solver with strong communication skills.
• Exceptional attention to detail and task management capabilities.

Responsibilities

• Assist in daily operations for the Ticketing and Events Team.
• Provide a customer-friendly ticket experience for tennis fans.
• Lead operations for both Ilkley and Eastbourne events.

Skills

Problem solving

Strong communication

Task management

Attention to detail

Job description

Vision & Mission

Our vision is ‘Tennis Opened Up’, and our mission is to transform communities through tennis, focusing on three areas – making tennis welcoming, enjoyable and inspiring to everyone.

About the Tournament – Lexus Eastbourne Open

Held since 1974, Lexus Eastbourne Open is classified as ATP 250 and WTA 250 series. The tournament is played on outdoor grass courts and takes place before Wimbledon Championships. Played at Devonshire Park, Eastbourne is an event steeped in history and has welcomed some of the world’s greatest tennis talent onto its courts, watched on by thousands of tennis fans and spectators every year. Devonshire Park first opened its doors to the public as early as 1874, when it was intended as a cricket ground, but tennis was gaining in popularity and won the rights to be claimed as a tennis ground.

About the Tournament – Lexus Ilkley Open

The Lexus Ilkley Open is one of the highlights of the summer grass court season with world-class tennis. The Ilkley Open was a grass court tennis event founded in May 1885 as the Ilkley Tournament.

About the Role

As a Ticket Support Manager, you’ll assist in all aspects of on‑site day‑to‑day operations for the Ticketing and Events Team.

You will lead from the front championing our grass court events and on‑site ticket operations. You will provide a customer‑friendly ticket experience for all tennis fans attending our grass court events. You will be an innovative problem solver with strong communication and collaboration skills. Exceptional attention to detail and task management capabilities are essential to ensure the customer receives exceptional service.

For this role, you will lead the operations for both Ilkley and Eastbourne events, as well as form part of the wider ticketing team during the fulfilment phase. During your time with the team at the National Tennis Centre you will add valuable capacity to the teams preparation for the event season, preparing event shipments and ticket delivery, assisting with ticket support operator training and receiving in depth training on the LTA’s ticketing system.

Application Process

The advertisement window for this role is from Tuesday 16th December 2025 - Sunday 25th January 2026.

The Recruitment & Onboarding team will review your application and confirm as to whether you will be invited to an interview, held at The National Tennis Centre 100 Priory Lane, Roehampton, London, SW15 5JQ. Further information will be provided to those invited to interview.

Location

• Lexus Eastbourne Open, Devonshire Park, Colleage Road, Eastbourne, BN21 4JJ
• Ilkley Lawn Tennis & Squash Club, Stourton Road, Ilkley, LS29 9BG

Contract Length

• 27th April - 10th July 2026

Normal Working Hours

• 09:00-17:00

Event Day Shift Patterns

• 08:45am - 18:45
• 6th - 14th June 2026 (Eastbourne)
• 19th - 28th June 2026 (Ilkley)

Payment

• You will be paid via a timesheet method, and you will be required to log your hours, and this will be checked and approved by your line manager
• Hours worked will be paid on the last Thursday of every month
• Payment will be made by credit transfer direct to your bank or building society