Test Centre Administrator - Doncaster

Pearson; Doncaster; On-site; GBP 60,000 - 80,000; Part time

Job summary

A global leader in assessment is looking for a Test Centre Administrator in Doncaster, UK. The role involves welcoming candidates, ensuring exam security, and providing excellent customer service. Candidates should have qualifications in English and Maths, and experience with Microsoft Office is advantageous. This part-time position offers a pay rate of £13.37/hour based on a flexible work schedule.

Qualifications

• Experience in a customer-facing role is preferred.
• Ability to adhere to security measures during exams.
• Comfortable working in a quiet environment.

Responsibilities

• Welcome and check-in candidates for exams.
• Ensure compliance with exam security protocols.
• Proctor candidates during their exams and assist as needed.

Skills

Customer service

Attention to detail

Flexibility

Communication

Education

School qualifications in English and Maths

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Overview

Pearson VUE has been a pioneer in the computer-based testing industry, delivering more than 15 million certification and licensure exams annually in every industry from academia and admissions to IT and healthcare. We are the global leaders in developing and delivering high-stakes exams via the world's most comprehensive network of nearly 20,000 Test Centres in 180 countries. Our leadership in the assessment industry is a result of our collaborative partnerships with a broad range of clients, from leading technology firms to government and regulatory agencies.

Pearson VUE is a business of Pearson, the world's leading learning company. Pearson VUE is featured on The Forbes list of Best Employers and The Stonewall Top 100 Employers list, and we are recognized in the Best Employers for Diversity 2019 awards. We are hiring for a Test Centre Administrator to join our successful team in Doncaster.

Your Opportunity

• You will be required to work a minimum of 10 hours/month potentially up to 25/30.

• The pay rate is £13.37/hour, paid at the end of every month.

When you join us as Test Centre Administrator, you will be part of a worldwide and life-changing organization, working with talented colleagues who share a passion for helping customers throughout their learning and assessment journey.

This is a truly exciting opportunity as you’ll be responsible for supporting many different types of test-taking candidates visiting our Pearson VUE Test Centres to complete one of our exams/tests. The Test Centre Administrator is responsible for providing a secure exam/test delivery while offering excellent customer service in a comfortable, friendly environment.

Your Responsibilities

In this important position, you will be required to:

• Welcome, greet and check-in customers/test-taking candidates.

• Comply with all exams testing security and procedures and follow company policies using careful judgment.

• Verify customer/candidate personal identification documents and explain the exam testing process/rules.

• Proctor / invigilate candidates while they are completing their exam/test.

• Troubleshoot with internal departments, such as our IT department, to fix technical issues in the Test Centre.

• Some housekeeping duties such as vacuuming floors and sanitizing keyboards/workstations as necessary.

This is a fantastic opportunity to gain experience working with diverse professional teams and ensuring the candidate experience is positive. Our ideal applicant will be a true team-player with the ability to work a variety of shifts any day Monday through Sunday. Test Centres are open early in the morning, late at night and weekends, so we require a flexible colleague.

Our Successful Applicant

This is a wonderful opportunity to help people during a very important event in their lives while protecting our Pearson VUE exams/test process. We are looking for a friendly and professional team-player with school qualifications in English and Maths. Experience with Microsoft Office (Word, Excel and Outlook) is an advantage.

You must be flexible to work different days and times and comfortable in a quiet testing environment, with excellent attention to detail, monitoring for restricted behaviour and noticing details from a distance. You should be able to sit for long periods of time and escort candidates to and from the exam/testing room.

Our Recruitment Process

This is an essential role, so please apply now. Complete and submit your application on our Pearson Careers website. Applications are reviewed daily and interviews are being scheduled, so please submit your application as soon as possible.

Wishing you the very best of success with your application!

Who we are

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We are the world's lifelong learning company. For us, learning isn't just what we do; it's who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need, and we consider applicants without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable to access our career site, you may request reasonable accommodations by emailing [e-mail].

Job Details

Job: Test Center Operations

Job Family: LEARNING_&_CONTENT_DELIVERY

Organization: Assessment & Qualifications

Schedule: PART_TIME

Workplace Type: On-site

Req ID: 21453