TENANCY OFFICER

Cardiff Council; Cardiff; On-site; GBP 80,000 - 100,000; Full time

Job summary

A local government organization in Cardiff is seeking a Tenancy Officer to ensure compliance with tenancy conditions and provide support to tenants and leaseholders. The ideal candidate will have experience in a housing-related role, strong communication and customer care skills, and the ability to positively handle disputes. This is a full-time permanent position within a busy team, offering an opportunity to work closely with the community in a rewarding environment.

Qualifications

• Experience working in a housing-related environment.
• Experience using new technology and working with customers.
• Knowledge of housing law and enforcement experience (advantage).

Responsibilities

• Work proactively to ensure tenants comply with conditions.
• Provide advice and guidance to tenants and leaseholders.
• Take enforcement action when necessary.

Skills

Communication skills

Customer care skills

Ability to work as part of a team

Ability to deal with disputes

Job description

Cardiff Council aims to provide a high quality, accessible service. There is currently a vacancy for a Tenancy Officer within the Housing and Communities Landlord Services.

About the job

The successful applicant will work within a busy team of tenancy officers.

You will work proactively to ensure that tenants and leaseholders comply with their tenancy or lease conditions, providing advice and guidance to tenants and leaseholders and where necessary take enforcement action.

What We Are Looking For From You

You will have experience of working within a housing related environment and of using new technology; experience of working with customers and visiting them in their own homes would be an advantage.

You will need to have good communication and customer care skills and will be able to deal with disputes in a positive and constructive manner. You should also have the ability to work as part of a team, and able to follow complex procedures.

Knowledge of housing law and experience of enforcing tenancy and/or leasehold conditions by legal action would be an advantage but are not essential

Additional information

This vacancy is suitable for post share.

We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.

Due to the current interim working arrangements, we are unable to provide recruitment packs or accept application forms via the post.

For an informal discussion, after reading the job description and person specification, please contact, Stuart Clarke [phone] or Lee Jenkins [phone]

We understand you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, original and does not include ideas or work that is not your own

Please note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on our website :

Important information you need read in order to complete your application:-

Job Category Housing

Department Housing & Communities

Working Pattern/Contract Type Full Time Permanent