Technical Support Operations Manager

Unternehmensgruppe Theo Müller S.e.c.s.; Market Drayton; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading dairy company in the UK is seeking a Technical Support Operations Manager to lead a team of infrastructure engineers. This role involves ensuring the availability, security, and scalability of infrastructure services while managing budgets and vendor relationships. Candidates should possess proven leadership skills, technical expertise in IT services, and the ability to communicate effectively within a 24/7 operational environment. This is an exciting opportunity to build a rewarding career in a dynamic, growing business.

Benefits

Competitive salary

Generous annual bonus

Company car or cash allowance

Private Medical Insurance

25 days holiday plus bank holidays

Enhanced Maternity & Paternity Leave

Pension Employer Contribution Scheme

Exclusive access to Müller Rewards

Qualifications

• Proven experience leading infrastructure or technical support teams.
• Strong technical grounding across networks, data centres/cloud.
• Confidence making decisions under pressure in a 24/7 environment.
• Experience with budget ownership and vendor management.

Responsibilities

• Lead and develop a team of infrastructure engineers and support specialists.
• Keep infrastructure services available, secure, and scalable.
• Drive standardisation, automation, and continuous improvement.
• Own end-user technology standards, roadmaps, and asset lifecycle management.
• Act as senior escalation point for support.

Skills

Leadership

Technical expertise in networks and data centers

Budget management

Clear communication

Education

Degree or equivalent experience

Tools

IT Service Management (ITSM)

Job description

Title: Technical Support Operations Manager

City: Market Drayton

Department: IT

Location: Market Drayton, ENG, GB, TF9 3SQ

Who we are

We’re Müller.",\,"Müller UK & Ireland, a family‑run dairy business and we’re experts at what we do. Dairy is a key part of a healthy and balanced diet and we’re super proud to help meet the nutritional needs of millions of people, every, single, day. To do this, our business has been split into these key areas.Müller Milk & Ingredients (MMI),Müller Yogurt & Desserts (MYD), andMüller Milk & Ingredients Distribution (MMID).

MMI is all about producing milk, cream, butter, milk drinks, and dairy ingredients from 1,300 British. MYD is the team behind favourites like Müller Corner, Müller Light, Müller Rice, and more – putting smiles on faces with every spoonful. And MMID? They’re the logistics legends, delivering over 1 billion litres of milk every year to more than 5,500 locations across the UK, making sure everything flows smoothly from farm to fridge. Together, we’re growing fast, powered by passionate people who care about quality, sustainability, and making every day delicious.

Milk flows through everything at Müller – from farm to factory to fridge. But the true impact comes from our people, in each and every corner of the business, working hard and as a team to put smiles on faces everywhere, making each day delicious for our shoppers.

As the UK's most popular dairy brand, we’re always striving to make a real difference for our planet, our partners and our people, making sure we're helping to create a more sustainable dairy future.We’re growing to keep up with the millions of people reaching for our branded and private label products on shelves everywhere. Join a culture full of pace that’s bold and entrepreneurial, with opportunities that are yours for the taking – and even enjoy every benefit and bonus to sweeten the deal.

We're Hiring: Infrastructure Team Manager - (Technical Support)

Location: Market Drayton

Contract: Full-Time, Permanent

Hours: Monday–Friday (40 hours)

Are you ready to unleash your potential and build an exciting career with Britian’s most chosen dairy brand? Müller UK & Ireland, part of the renowned Unternehmensgruppe Theo Müller, invites you to apply for our Infrastructure Team tali Manager (Technical Support) position.

Benefits for the role

Competitive salary, generous annual bonus, Life Assurance, Company car or cash allowance, Private Medical Insurance, 25 days holiday plus bank holidays (rising with service), Enhanced Maternity & Paternity Family Leave, Enhanced Bereavement Leave, Pension Employer Contribution Scheme (matched up to 8%), Exclusive access to Müller Rewards, offering a variety of online and in‑store discounts and development opportunities.

What You’ll Do

• Lead and develop a team of infrastructure engineers and support specialists
• Keep infrastructure services available, secure, and scalable across on‑prem and cloud
• Drive standardisation, automation, and continuous improvement
• Own end‑user technology standards, roadmaps, and asset lifecycle management
• Act as senior escalation point, including out‑of‑hours support
• Deliver infrastructure projects and transformation initiatives
• Partner closely with plant operations to enable IT/OT convergence
• Own infrastructure budgets, forecasting, and cost optimisation
• Manage vendors and service providers for performance and value
• Provide clear, confident updates to the CTO and senior leadership

What You’ll Bring\v3>

• Proven experience leading infrastructure or technical support teams
• Strong technical grounding across networks, data centres/cloud, कुछ workplace tech, and ITSM
• Confidence making decisions under pressure in a 24/7 environment
• Budget ownership and vendor management experience
• Clear communicator who can translate tech into business outcomes
• Strategic mindset with a hands‑on edge
• Willingness toিনী travel and take part in an on‑call escalation rota
• Manufacturing or industrial IT experience
• Degree or equivalent experience

The Process

If you have the skills and experience in the above areas and would like to be considered for this role, please apply at www.mullercareers.co.uk

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