Technical Support - Infrastructure

Scc; Birmingham; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

A leading IT company in Birmingham is seeking a Technical Support – Infrastructure professional. The role involves delivering technical support for core infrastructure systems and requires strong knowledge of Microsoft and virtualization technologies. The position offers a competitive salary package of £40k - £50k plus benefits, with hybrid working conditions. Ideal candidates should have a hands-on, can-do attitude and excel in a collaborative environment.

Benefits

Large company benefits

Flexible benefits scheme

Paid volunteering days

Qualifications

• Detailed knowledge across Microsoft Infrastructure services and Windows Operating Systems required.
• Strong experience with messaging and collaboration platforms including Microsoft 365.
• Proficiency in virtualisation technologies, particularly VMware and Hyper-V.

Responsibilities

• Deliver technical support for core infrastructure systems ensuring stability.
• Diagnose and resolve complex issues, maintain infrastructure components.
• Collaborate with teams to implement improvements.

Skills

Excellent hands-on technical expertise

Determined, can-do attitude

Ability to work on own initiative as well as part of a team

Attention to detail

A good work ethic

ITIL awareness

Excellent organisation skills

Professional and presentable

Ability to handle difficult customer environments

Tools

Microsoft 365

Windows operating systems

VMware

Hyper-V

Active Directory

HP enterprise hardware

Job description

About The Role

We are actively building diverse teams and welcome applications from everyone.

Role: Technical Support – Infrastructure

Location: Birmingham (SCC operate hybrid working, which comprises of a mix of office and home working)

Contract Type: Permanent

Salary Package: 40k - 50kplus large company benefits, a broad flexible benefits scheme, and 2 paid‑for volunteering days a year

Hours: 9.00 am – 5.30 pm Monday – Friday

Interview Process: 2-stage process

Why SCC?

• An inclusive workplace
• Excellent package: solid basic and company benefits
• Hybrid working & core hours in line with role requirements
• Career development and life‑long learning opportunities
• Opportunity to join Europe's largest privately‑owned IT Company

Role purpose

To deliver technical support for core infrastructure systems, ensuring stability, security, and optimal performance across the organisation’s IT environment. The role involves diagnosing and resolving complex issues, maintaining infrastructure components, and collaborating with teams to implement improvements and uphold service standards.

Key responsibilities

• This is a "hands‑on" technical support position that requires detailed knowledge across Microsoft Infrastructure services (Active Directory, DNS, DHCP, Group Policy) and Windows operating systems (Client & Server), with strong experience in messaging & collaboration platforms including Microsoft 365 and on‑premises Exchange.
• Hands‑on experience with HP enterprise hardware and practical data centre operations such as racking, cabling, deployment, and maintenance.
• Strong background in virtualisation technologies, particularly VMware and Hyper‑V, including configuration and troubleshooting.
• Proficiency in infrastructure monitoring, logging, and diagnostics to support root cause analysis and performance optimisation.
• Ensuring technical documentation is completed and updated to professional standards.
• Identify technical problems and potential Service Improvements across the managed service customers Infrastructure environments.
• Log calls with third party vendors and manage when necessary.
• Ensure correct configuration of all supported technologies.
• Contribute to delivering technical excellence across the Digital Workplace UK Infrastructure team.
• Identify, Contribute, and work towards the technical and service goals defined by management.
• Required to participate in an on-call technical escalation process outside of UK Business.

Skills and experience

• Excellent hands‑on technical expertise
• Determined, can‑do attitude
• Ability to work on own initiative as well as part of a team
• Attention to detail
• A good work ethic
• ITIL awareness
• Excellent organisation skills
• Professional and presentable at all times.
• Ability to handle difficult and demanding customer environments

About Us

SCC is Europe's largest privately‑owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.

Equal Opportunities בארץ

We are an equal opportunities employer. SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non‑membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling.

Links

Diversity & Inclusion at SCC: https://www.scc.com/diversity-and-inclusion/

Sustainability at SCC: https://www.scc.com/sustainability-at-scc/

Life at SCC - https://www.linkedin.com/company/scc/life