Technical Support Engineer

Better; Swindon; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading leisure management charity is looking for a Technical Support Engineer to join their Field Support Team in Swindon, UK. The successful candidate will ensure the ongoing operation of IT infrastructure, manage hardware and networks, and deliver high-quality support to colleagues. Key responsibilities include resolving hardware problems, maintaining documentation, and conducting field project work. The role offers a full-time permanent contract with various employee benefits, making it an exciting opportunity for those passionate about IT and community support.

Benefits

Good Pension schemes

Discounted gym membership

Health assurance

Flexible working options

Career development support

Qualifications

• Proven experience maintaining IT hardware and networks.
• Ability to produce documentation and maintain asset databases.
• Flexibility to work on multiple issues simultaneously.

Responsibilities

• Resolving IT hardware issues passed from first-line support.
• Maintaining and producing accurate technical documentation.
• Field project work related to equipment mobilization and upgrades.

Skills

Excellent written and verbal communication skills

Knowledge of PC hardware

Network configuration

Experience with Microsoft Windows 11

Ability to learn new technologies quickly

Tools

Microsoft Office

Remote Desktop Services

Job description

GLL is looking for a Technical Support Engineer to work at as part of our business support team. If you have the skills and ambition to join us as a Technical Support Engineer, there's never been a more exciting time to join us. This is more than a Technical Support Engineer job, it's a career.

As a member of the Field Support team, the Technical Support Engineer will be responsible for ensuring the ongoing operation of the IT infrastructure across a region of GLL’s Leisure estate, ensuring that hardware, networks and associated equipment is maintained appropriately. The Technical Support Engineer will be the person who links with our front-end colleagues providing a support service setting high standards of work to ensure that the reputation of the IT team is second to none.

The Technical Support Engineer is a key member of staff you will ensure that you operate with a ‘can do’ attitude putting our external and internal customers at the forefront of your actions.

This is an exciting time as the IT team helps the business move its digital and IT platforms on to the next level over the coming years. You will be pivotal to making the change happen physically via the Field Support team in library facilities across the UK. You will be stretched and need to strive to exceed the expectations of the business.

What you need:

• The ability to quickly learn and successfully cross train in new technologies.
• The ability to have a flexible approach to developing ideas and solutions, using the appropriate tools for the job.
• The ability to produce results to demanding deadlines and work on several key issues simultaneously.
• The ability to work in a team and aim to achieve the common goals of IT.
• Excellent written and verbal communication skills and documentation.
• Excellent knowledge of PC hardware and network configuration, maintenance and support.
• Good knowledge of Microsoft software and associated products.
• Proven track record and previous experience of maintaining, improving and supporting modern, best of breed products.
• Experience of Microsoft Windows 11, Microsoft Office, Remote Desktop Services (RDS), Thin Clients and networking.

What you’ll do:

• Resolving problems with the IT hardware - passed to the team from first line support.
• Responding to requests for service passed from first line support or the Field Support Team Leader.
• Field project work relating to new equipment Mobilisations, Hardware Refreshes andnew Contract/Building Installations and Upgrades.
• Raising orders with our approved suppliers, receiving deliveries and keeping the asset database up to date.
• Maintaining and production of concise, accurate and up to date technical documentation.
• Maintain the security and integrity of sensitive data.
• Keep abreast of trends and developments within the IT and libraries marketplace.
• Discuss own training and development needs with the Head of Skills Development.
• Maintain existing professional qualifications and gain additional qualifications as necessary to ensure effective performance in role.

As a charitable social enterprise owned by its staff GLL has a great range of benefits for its employees:

• A Values driven organisation
• Learning & development to support career development
• Good Pension schemes
• Discounted gym membership for you and your partner.
• A full-time permanent position
• Industry leading rates of pay
• opportunity to join the GLL Society and have a say in how we are run plus associated social events
• Exclusive discounts on our villas in Portugal
• Exclusive discounts on our Ski chalets in Bulgaria
• Health assurance
• Career pathways, professional development are just the start. To ensure you stay at the top of your game, we provide training with practical and theory elements too.
• Discounts across thousands of retailers (GLL Extras)
• 25% off Red Letter Days
• 25% off Buy a Gift
• 20% off GLL spa experience treatments and associated products.
• Ride to work scheme
• Free eye tests and discounted glasses

About GLL:

As the UK’s largest leisure operator and charitable social enterprise, we offer a range of careers for everyone in our local communities. We manage over 400 facilities across England, Wales and Northern Ireland, including public sport and leisure centres, elite sporting venues, libraries and children’s centres.

Our people are from the communities we serve and help us make real changes in their local area.

One of our core values is ‘More than a Job’, because working with us opens a wide range of possibilities and opportunities for you, starting with how you work with us. To make sure we’re having a positive impact on our people, we also offer some flexible and part-time working options so you can make sure your new job works for you. Subject to vacancies, whether you are after a contractual commitment and a regular work schedule or the freedom of flexible hours, you may be able to choose an arrangement that works best for you and play your part in improving the health and wellbeing of your community.

We offer two different types of work arrangements:

• A permanent employment contract - part time and full time
• A flexible worker engagement by joining our flexible worker pool

If you are looking for a regular number of hours that you can work and are flexible to meet the needs of a 7 day a week service, then a full-time or part-time permanent contract might be the right choice for you.

So, whether your ambitions lie in sport and leisure, events & catering, health & beauty, corporate support or working with children, you’ll be able to find your ideal new job at GLL.

Passionate about seeing our communities thrive, we invest back into our facilities, projects and people and are Investors in People Silver Award employer.

However you choose to work with us, you can be sure that you will be a valued member of our team, working with great colleagues, and making a real difference to people’s lives.

We are an inclusive. We seek and welcome diversity in our teams.

All pay rates are subject to skills, experience, qualifications and location.