Climbing Instructor

Better; Lincoln; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading leisure operator is looking for Extreme Assistants to work at Birchwood Leisure Centre in Lincoln. You'll oversee operations, ensure customer satisfaction, and maintain safety standards. The role requires a focus on customer service, a passion for sports, and ideally some experience in leisure or child activities. This position offers both full-time and part-time opportunities, with career development offered in a community-focused environment.

Benefits

Access to a pension scheme

Health Assurance and counselling services

Discounted leisure centre membership

Career development opportunities

Qualifications

• A can-do attitude and a real focus on customer service.
• Passion and personality to engage with customers.
• Some experience of working in Leisure or Children Activities environments.

Responsibilities

• Be the first point of call for customers.
• Clean and maintain the extreme sport facilities.
• Supervise and support customers.

Skills

Customer service orientation

Team player

Communication skills

Knowledge of health and safety

IT literacy

Job description

Overview

GLL is looking for Extreme Assistant's to work at Birchwood Leisure Centre. If you have the skills and ambition to join us as an Extreme Assistant, there's never been a more exciting time to join us. This is more than a job, it's a career.

This leisure complex offers a trampoline park and soft play so we’re looking for Extreme Assistant's with a passion for these sports to work in this truly exciting environment.

Working closely with the Supervisors and Managers, you’ll ensure that the Park runs smoothly on a day-to-day basis by overseeing the operational processes such as reception, stock control, sales and promotions as well as achieving financial and sales targets. You’ll be able to relate to our customers and your energy and enthusiasm will ensure they have the most enjoyable time possible as well as staying safe. You'll be working with a team of like-minded people and encouraged to develop your ideas to help more people become active in non-traditional sports.

You’ll be motivated and ambitious - always looking for the next challenge. You’ll ideally have some customer-facing experience, but being an excellent communicator and driven in your work will also stand you in good stead. You will need to have good skills and be able to adhere to stringent health and safety requirements. As well as demonstrating your knowledge of Safeguarding, you'll show a commitment to learn and develop within the team and in return, we'll help you to develop your career with us.

What you’ll do

• Be the first point of call for customers.
• Cleaning and maintain the extreme sport facilities.
• Supervising and supporting customers.
• Playing safety videos for customers.
• Talking to parties and making sure they run smoothly.
• Follow Safeguarding practices.

What you need

• A can-do attitude.
• A real focus on customer service.
• Passion and personality.
• Knowledge of health and safety.
• Be a great team player.
• Good IT, literacy, numerical, and communication skills.
• Some experience of working in Leisure and or Children Activities environment.

As a leader within the leisure industry, we can also offer scope to progress your career and job variety like nowhere else.

As a charitable social enterprise and cooperative owned by our staff, GLL is a unique organisation for you to have a career with!

The basics

• This is a Full time / part time /, permanent / Flexible position. Hours of work will be negotiated with you in line with the needs of the service; flexible working may be possible. Working from home is not possible in this role.
• We are an accredited Living Wage employer with industry-leading rates of pay.
• We can offer a career, not just a job, with extensive Learning & Development support available.
• A uniform will be supplied and must be worn.
• GLL is Values Driven, not Profit Driven. We work hard to benefit the communities we operate in.
• As a staff-owned organisation, you will be given the opportunity to join the Society and have a stake in your business.

Additionally, GLL offers employees a range of employment benefits

• Access to a pension scheme.
• Health Assurance and access to Counselling services.
• Access to the tax-efficient Ride to Work bicycle purchase scheme.
• Free annual eye tests.
• Discounted nationwide (over 200 centres) inclusive leisure centre membership for you and your partner. This includes GLL Extras!

GLL Society benefits (if you choose to join the Society after your probation period)

• The right to stand for the Society board and to vote for board members to represent you.
• Access to team building and fun events such as treks, concerts, outings, etc.
• Access to a range of benefits exclusive to our people – ask your line manager for details or check out the Intranet.

About GLL

As the UK’s largest leisure operator and charitable social enterprise, we offer a range of careers for everyone in our local communities. We manage over 400 facilities across England, Wales, and Northern Ireland, including public sport and leisure centres, elite sporting venues, libraries, and children’s centres.

Our people are from the communities we serve and help us make real changes in their local area.

One of our core values is ‘More than a Job’, because working with us opens a wide range of possibilities and opportunities for you, starting with how you work with us. To make sure we are having a positive impact on our people, we also offer some flexible and part-time working options so you can make sure your new job works for you. Subject to vacancies, whether you are after a contractual commitment and a regular work schedule or the freedom of flexible hours, you may be able to choose an arrangement that works best for you and play your part in improving the health and wellbeing of your community.

We offer two different types of work arrangements

• A permanent employment contract - part time and full time.
• A flexible worker engagement by joining our flexible worker pool.

If you are looking for a regular number of hours that you can work and are flexible to meet the needs of a 7-day-a-week service, then a full-time or part-time permanent contract might be the right choice for you.

So whether your ambitions lie in sport and leisure, events & catering, health & beauty, corporate support, or working with children, you’ll be able to find your ideal new job at GLL.

Passionate about seeing our communities thrive, we invest back into our facilities, projects, and people and are Investors in People Gold Award employer.

However you choose to work with us, you can be sure that you will be a valued member of our team, working with great colleagues, and making a real difference to people’s lives.

We are an inclusive employer. We seek and welcome diversity in our teams.

All pay rates are subject to skills, experience, qualifications, and location.