Technical Support Administrator

LendInvest; Glasgow; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading FinTech company based in Glasgow is seeking a proactive Technical Support Administrator to join their IT team. This role offers an exciting opportunity for an aspiring IT professional to provide firstline support to internal users and ensure the smooth operation of workspace technologies. Key responsibilities include troubleshooting hardware and software issues, managing user accounts, and assisting with employee onboarding. The ideal candidate will have at least 12 months of experience in an IT support role and familiarity with tools such as Jira and Slack.

Qualifications

• 12+ months of experience in IT support or helpdesk.
• Experience with IT ticketing systems.

Responsibilities

• Provide firstline technical support for all internal users.
• Diagnose and troubleshoot hardware and software issues.
• Support internal workspace applications like G Suite and Slack.
• Create and manage user accounts across internal systems.
• Provision new hardware for employees.
• Assist with employee onboarding in IT.
• Maintain accurate support records and documentation.

Skills

Technical support

Troubleshooting

User account management

Hardware setup

G Suite

Windows support

macOS support

Tools

Jira

Slack

Job description

LendInvest is the UK’s leading FinTech platform for property finance. Over the past 17 years, we have grown from just our two founders to a team of over 200 working to make property finance simple for everyone.

A workplace culture built around trying new things, getting things done, and having fun while we do it has helped us lend more than £7.5 billion of mortgages, put thousands of new or improved homes into the UK housing market, and successfully launch on the London Stock Exchange. We have big plans to continue growing the business, our products, our technology, and our people.

About your work

We're looking for a proactive and enthusiastic Technical Support Administrator to join our growing IT team. This is an excellent opportunity for an aspiring IT professional with a foundational understanding of IT support, eager to develop their skills in a fast‑paced and supportive environment. You'll be the first point of contact for our internal users, providing essential technical assistance and ensuring the smooth operation of our internal workspace technologies.

Key Responsibilities

• Provide firstline technical support to all internal users, addressing IT related issues via various channels (e.g., in person, ticketing system (Jira, Slack).
• Diagnose, troubleshoot, and resolve a wide range of hardware and software problems, escalating complex issues to senior IT staff where necessary.
• Support and maintain our internal workspace applications, including but not limited to G Suite (Gmail, Drive, Calendar, Docs), Slack, and other collaboration tools.
• Perform basic administration tasks within these applications (e.g., password resets, group management).
• Create and manage user accounts across various internal systems and applications.
• Provision new hardware (laptops,pret; desktops, peripherals) for new hires and existing staff, ensuring they are configured correctly and ready for use.
• Provide hardware support for both macOS and Windows devices, including setup, configuration, basic troubleshooting, and peripheral support.
• Assist with onboarding new employees by setting up their IT accounts, devices, and access to necessary systems.
• Maintain accurate records of all support requests and resolutions within our ticketing system.
• Contribute to the creation and maintenance of IT documentation and knowledge base articles to empower users and streamline support processes.
• Actively participate in IT team meetings and contribute to continuous improvement initiatives.
• Over time, you'll gain exposure to and contribute to the support of our proprietary mortgage origination and servicing platforms.

About you

• A minimum of 12 months of experience in an IT support role, helpdesk position, or significant work placement/internship experience in IT.
• Experience with an IT Service Management (ITSM) ticket เทคนิค