Technical Advisor

Vaillant Group; Belper CP; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading provider of heating solutions in Belper is seeking a customer-focused technical advisor. You will provide support to Gas Safe engineers, interpret complex technical information, and deliver outstanding service to clients. The ideal candidate will possess GCSE in English, strong problem-solving skills, and be proficient in Microsoft applications. Join our team for a competitive remuneration package, work-life balance, and opportunities for personal growth.

Benefits

Comfortable working environment

Generous pension scheme

25 days holiday plus bank holidays

Bonus opportunities

Team building events

Qualifications

• Essential GCSE Grade 4 or above in English.
• Passion for customer service and exceeding expectations.
• Good problem-solving aptitude for diagnosing faults.
• Computer literate with experience in Microsoft applications.
• Excellent communication skills and teamwork.

Responsibilities

• Provide technical advice to external Gas Safe engineers and end users.
• Interpret and explain technical instructions clearly.
• Understand customer requirements and provide clarity.
• Deliver world-class customer service confidently.
• Achieve KPI targets and maintain performance.

Skills

Customer service

Technical aptitude

Problem-solving

Communication

Computer literacy

Education

GCSE Grade 4 or above in English

Tools

Microsoft applications

Salesforce

Job description

Printing our own 3D prototypes. And becoming more agile in every dimension of our daily work.Both count. Both are us.

What we achieve together

• You will be working as part of the Vaillant Service Technical department providing technical advice to external Gas Safe registered Engineers and End Users.
• You will use your skills to interpret and explain technical information and instructions.
• You will understand customer requirements and show a good technical aptitude combined with the ability to give advice by telephone with clarity and diplomacy.
• You will be confident giving technical advice and will give our customer world class customer service.
• You will be target driven and your performance will be measured on achieving KPI’s.

What makes us successful together

• GCSE Grade 4 or above or an equivalent qualification in English is essential for all applicants.
• You have a passion for customer service and pride yourself on exceeding the expectations of our customers.
• You have a good problem-solving aptitude which enables you to diagnose possible faults with accuracy.
• You are computer literate having previous experience using all Microsoft applications and you have a good understanding of Salesforce.
• You have excellent communication skills and will enjoy working as part of a team.
• We would love for you to have an existing knowledge of our products;however, we do provide full product training to all members of our team.

What you can count on

• Our recently refurbished contact centre provides our employees with a comfortable modern working environment to enjoy.
• Our contact centre is equipped with sit-stand desks, which are scientifically proven toincrease productivity, concentration, and creativity by improving the way we feel and the way we work.
• We understand the importance of a good work-life- balance and communicate shifts well in advance to our employees.
• Experience a range of team building events and competitions designed to be fun, social and to build team spirit.
• We offer our employees an attractive remuneration package, 25 days holiday plus bank holidays and bonus opportunities.
• We offer a generous pension scheme which enables our employees to have greater financial security when they do retire.

What makes us special

We take care of a better climate. In every home and our environment. As a successful family business, we have been living up to this claim for over 150 years. We are one of the world's leading providers of heat pumps, digital services and efficient gas heating appliances and offer energy-saving solutions.

You will find sustainability everywhere at the Vaillant Group. In the office, at the production sites and on the road. Around 16,000 employees from over 70 countries are committed to this every day. As an international team, we take responsibility - for our future and that of our planet. We promote your personal development so that you can act with passion and together we can ensure a better climate.

Become part of the Vaillant Group and help us shape the future of heating!

We promote equity and do not tolerate any form of discrimination. We value the uniqueness of each individual and encourage all people to apply.

We rely on digital application processes – not only to work more efficiently, but also to help conserve resources. Therefore, we kindly ask you to apply online only.