Technical Administrator

Ssaib; Whitley Bay; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading certification body is seeking a Technical Administrator at their Head Office in Whitley Bay. In this role, you will support registered firms to ensure compliance with certification requirements, provide guidance to staff, and handle technical queries. The ideal candidate will possess strong analytical and communication skills, a valid driving license, and a willingness to travel nationally. This is a full-time position with opportunities for skill development and involvement in technical projects.

Qualifications

• Valid driving license and willingness to travel nationally.
• Technical knowledge to provide guidance and support.
• Ability to manage administrative tasks accurately.

Responsibilities

• Complete assessments of evidence provided by registered firms.
• Provide technical guidance to administrative staff.
• Answer technical queries via phone and email.
• Communicate with customers regarding certification.

Skills

Technical guidance

Communication skills

Analytical skills

Problem-solving

Job description

Technical Administrator

Location: Whitley Bay - SSAIB Head Office

Type: Full Time

SSAIB is the leading certification body specialising in providing certification services to the security and safety industry. Our scope of activity includes the certification of organisations supplying security systems and services, fire safety equipment and services and alarm monitoring. Certification with SSAIB is a mark of excellence and, with over 2000 small and larger companies registered, we represent the greatest number of security service providers in the sector.

We are looking for a motivated Technical Administrator to join our team and support registered firms to demonstrate corrective action is taken to meet the certification requirements. Under the direction of the Operations Manager and Technical Manager, the Technical Administrator will play a pivotal role at SSAIB and work with the wider team to improve processes, develop effective ways of working and be actively involved in undertaking technical projects and research.

This role offers an excellent opportunity to build your technical skills within a supportive, team-focused environment, ensuring British Standards are adhered to at all times.

• Complete assessments of evidence provided by registered firms relating to nonconformity reports (NCRs)
• Providing technical guidance and assistance to administrative staff and auditors to aid and develop their knowledge
• Answering technical and general queries on the phone and by email
• Communicating with customers to ensure certification can be awarded
• Reviewing information provided by auditors (e.g., content of audit reports) and taking required action
• Undertaking technical projects and research
• Providing assistance to the Technical Manager and Operations Manager with day‑to‑day operations and contribute to meeting KPI targets
• Identify trends and patterns to inform new ways of working
• Liaising with applicant and registered firms, office staff, auditors, and other stakeholders
• Complete associated administrative tasks and maintain accurate records within the SSAIB's management database
• Ensure all works are completed in line with relevant Standards and Codes of Practice
• Complete associated administrative tasks and maintain accurate records on the company’s management database.
• Assisting the Compliance Manager with issues relating to complaints
• Supporting the marketing team (e.g. representing SSAIB at national exhibitions)
• Maintain safe working practices and adhere to all Health & Safety policies

The above list of duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected from time to time.

The successful candidate will hold a valid driving licence and have a willingness to travel nationally to meet the needs of the business.

To apply for the role, please email a CV and cover letter to Joanne Ellis [e-mail] or contact SSAIB via telephone on 0191 296 3242 for more information.

You can also request a full candidate pack from Joanne, outlining all the requirements.

This role will be based at SSAIB's Head Office in Whitley Bay and the advert closes on 9th December