Technical Account Manager, Real Estate Solutions

Yardi Systems; Milton Keynes; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading property technology firm in Milton Keynes is seeking an Associate Technical Account Manager (ATAM). This role involves providing technical support for software solutions, ensuring customer satisfaction through effective troubleshooting and documentation. The ideal candidate will have a Bachelor's degree, excellent analytical skills, and outstanding customer service abilities. Join our team to make a significant impact in the real estate industry.

Benefits

Comprehensive medical benefits

Profit-sharing plan

Flexible work arrangements

Qualifications

• Proficient in troubleshooting and providing remote support via email and phone.
• Outstanding customer service skills to ensure client satisfaction.
• Ability to manage tasks and adapt to changing priorities.

Responsibilities

• Troubleshoot application issues and provide technical support.
• Ensure a seamless customer experience during product implementations.
• Prepare detailed documentation for issue escalation and resolution.

Skills

Technical troubleshooting

Customer service

Analytical skills

Attention to detail

Education

Bachelor's degree in Business, Accounting, Finance, or related field

Tools

SQL Server

Web Server

Job description

A leading property technology firm in Milton Keynes is seeking an Associate Technical Account Manager (ATAM). This role involves providing technical support for software solutions, ensuring customer satisfaction through effective troubleshooting and documentation. The ideal candidate will have a Bachelor's degree, excellent analytical skills, and outstanding customer service abilities. Join our team to make a significant impact in the real estate industry.