Tech Account Manager - Client Success & Solutions (Hybrid)

Razorblue Group Ltd; Manchester; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

A leading IT services provider is seeking an Account Manager to join their team. This role involves being the main point of contact for clients, ensuring successful delivery of IT solutions, and fostering strong customer relationships. The ideal candidate should possess excellent communication skills and a solid IT background. The position offers a base salary of £30,000-£35,000 plus commission, with a hybrid working model. Additional benefits include flexible working, training opportunities, and comprehensive health insurance.

Benefits

Base salary of £30,000-£35,000 depending on skills and knowledge

Hybrid working after probation

25 days holidays plus public holidays

Referral Scheme Bonus of £2000

Fully funded training and accreditations

Life insurance

Private Health Insurance

Cycle to Work scheme

Discounted Broadband

Eco-friendly electric car scheme

Qualifications

• Excellent customer facing skills and ability to communicate effectively.
• Proficiency with Microsoft Office applications.
• Must hold a full clean UK Driving Licence.
• Proven IT background ideally at a Microsoft Partner/Managed Service Provider.
• Ability to deal with technical product information.
• Conversational fluency in English to explain complex issues clearly.

Responsibilities

• Operate as the lead point of contact for your portfolio of clients.
• Build and maintain strong customer relationships.
• Ensure timely and successful delivery of solutions.
• Liaise with technical teams to develop tailored IT solutions.
• Provide feedback based on clients' needs.

Skills

Strong communication skills

Presentation skills

Relationship-building skills

Excellent time management

Attention to detail

Adaptability

Proactive approach

Technical product knowledge

Negotiation skills

Tools

Microsoft Office suite

Job description

A leading IT services provider is seeking an Account Manager to join their team. This role involves being the main point of contact for clients, ensuring successful delivery of IT solutions, and fostering strong customer relationships. The ideal candidate should possess excellent communication skills and a solid IT background. The position offers a base salary of £30,000-£35,000 plus commission, with a hybrid working model. Additional benefits include flexible working, training opportunities, and comprehensive health insurance.