Team Leader – Personal Support Service

Safer York Partnership; York and North Yorkshire; On-site; GBP 60,000 - 80,000; Full time

Job summary

A local government authority in York is seeking a Team Leader for its Personal Support Service. The role involves managing a team in 24hr Independent Living Communities, ensuring CQC regulations compliance while supporting customers in their homes. Ideal candidates have strong communication skills, experience leading teams, and a commitment to safeguarding vulnerable individuals. The role offers flexible working practices and a supportive environment for training and development.

Benefits

Generous annual leave allowance

Access to Local Government Pension Scheme

Health & Wellbeing initiatives

Continuous Learning & Development

Discounts, rewards and savings

Qualifications

• Understanding of CQC regulations and various Health and Social Care Acts.
• Ability to engage effectively with members of the public.
• Willingness to attend mandatory training.

Responsibilities

• Manage a team ensuring support and guidance.
• Ensure adherence to CQC regulations.
• Promote daily living skills for customer independence.

Skills

Good communication skills

Ability to record and document

Teamwork and initiative

Knowledge of CQC regulations

Confidence in working with professionals and families

Commitment to personal development

Job description

Overview

Join to apply for the Team Leader – Personal Support Service role at City of York Council.

Are you looking for a rewarding role in social care supporting customers in their own home as part of our Independent Living Communities? The City of York Council’s Personal Support Services are now recruiting for opportunities within our management team. As a line manager/team leader you will be required to manage a team of staff, ensuring support and guidance is provided to both staff and service users in our 24hr Independent Living Communities. As a Team Leader, you will be responsible for ensuring CQC regulations and guidance are adhered to whilst working with a team to manage staff to support customers living in their own homes within York. You will manage the delivery of personal care and promote daily living skills to enable customers to maximise their independence, while adhering to policies and procedures. The duties are varied, so no two shifts will be the same.

Key Skills and Experience

• Good communication skills and the ability to lead a team.
• Ability to record and document.
• Work within a team/able to use your own initiative.
• Have a knowledge and understanding of CQC regulations and various Health and Social Care Acts and Mental Capacity.
• Confidence to work with other professionals and families.
• Commitment to identifying personal development and attend mandatory training.

You will be supported by the organisation to work within the legal framework i.e. safeguarding/CQC and given the training and support you need, such as obtaining a desired qualification in health and social care.

Please note, we do not have a sponsorship licence to sponsor individuals for visas to work in the UK, therefore we are unable to offer sponsorship for this role.

This role is suitable as a job share opportunity.

As this role is public facing, applicants will need to demonstrate, at interview, their competency to converse and provide advice and guidance to members of the public, in spoken English to CEFR level C2: Can express themselves spontaneously at length with a natural conversational flow, avoiding or backtracking around any difficulty so smoothly that the person with whom they are conversing is hardly aware of it.

City of York Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment. We require the successful candidate to undertake an enhanced Criminal Record check via the Disclosure and Barring Service.

The Council is committed to investing in the talent and wellbeing of our staff and can offer a generous annual leave allowance, access to the Local Government Pension Scheme, comprehensive Health & Wellbeing initiatives and a reward package which recognises your contribution. We can offer flexible working practices, community engagement and volunteer activities and, as part of our commitment to you, promote continuous Learning & Development. In addition, we also offer a growing range of discounts, rewards and savings.

For further information or an informal discussion please contact Sarah Benton, Registered Manager at [e-mail] or on 01904 551869.

Closing date: Friday 31 October 2025 at 12 midnight

Interview date: Week Commencing 10 November 2025

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Government Administration