Team Leader: Customer Experience & Coaching

Co-Operative Energy Ltd; Telford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A retail organization is seeking a Team Leader to support managers by coaching and coordinating the team, while striving to enhance customer satisfaction. Ideal candidates will be customer-focused, confident, and possess effective communication skills. Responsibilities include motivating team members, addressing customer complaints, and ensuring excellent store experiences. The position offers employee discounts, annual leave, and comprehensive training.

Benefits

Employee Discounts

30 Days Annual Leave

Health and Wellbeing Programmes

Full Training and Development Plans

Enhanced Family Leave

Qualifications

• Customer focused with excellent service skills.
• Ability to listen and communicate effectively with others.
• Confident and friendly in demeanor.

Responsibilities

• Ensure customers have a fantastic store experience.
• Motivate and support the team as a leader.
• Guide customers with product knowledge.
• Handle customer complaints professionally.

Skills

Customer focused

Communication skills

Team motivation

Listening skills

Approachable nature

Job description

A retail organization is seeking a Team Leader to support managers by coaching and coordinating the team, while striving to enhance customer satisfaction. Ideal candidates will be customer-focused, confident, and possess effective communication skills. Responsibilities include motivating team members, addressing customer complaints, and ensuring excellent store experiences. The position offers employee discounts, annual leave, and comprehensive training.