Team Administrator

Haringey GP Federation; North East; On-site; GBP 22,000 - 28,000; Full time

Job summary

A regional healthcare provider is seeking a full-time Team Administrator in North East England. The role involves providing administrative support to the North Durham Getting More Help Service, responding to enquiries, and ensuring confidentiality. Applicants must be organised, detail-oriented, and possess strong communication skills. A Level 3 qualification in a relevant field or equivalent experience is essential. Join a dedicated team committed to mental health services in your community.

Qualifications

• Experience working in an administrative environment, including diary management.
• Demonstrated customer service experience in face-to-face interactions or calls.
• Knowledge of confidentiality and data protection practices.

Responsibilities

• Serve as the first point of contact for service users and respond to enquiries.
• Carry out administrative tasks such as filing and minute-taking.
• Ensure efficient support for the North Durham Getting More Help Service.

Skills

Excellent communication skills

Organisational skills

Attention to detail

Customer service skills

Ability to work autonomously

Education

Level 3 Qualification in relevant field

Key skills in literacy and numeracy Level 2

Level 3 in Business Administration

RSA Level 2 or equivalent secretarial experience

Tools

Microsoft Office applications

Job description

Team Administrator

We are looking to recruit a Team Administrator full-time (37.5 hours) to provide an efficient support service to our North Durham Getting More Help Service.

Applicants should be self-motivated, organised and have a flexible approach to work. The ability to work as part of a team and a willingness to perform repetitive tasks whilst maintaining attention to detail, have the capacity to prioritise their workload and accommodates urgent requests from senior staff whilst dealing sensitively with issues and maintaining confidential information.

Excellent communication skills, both verbal and written, taking action where necessary and ensuring messages are communicated accurately and in an appropriate and timely manner coupled with proven secretarial skills and previous experience is essential.

You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.

Main duties of the job

Applicants should be able to demonstrate excellent communication and organisation skills, and have an understanding of administrative/clerical procedures and experience of working in a customer service environment.

Applicants would be the first point of contact for service users, family and carers, responding to a range of enquiries or concerns.

About us

Durham CAMHS is a base for specialist mental health services for children and young people living in the Durham area. It also provides support, information and advice for parents and carers.

From education and prevention, to crisis and specialist care – our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.

We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.

We're committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.

We won't rest until everyone in our region has the mental health care they need, to lead their best possible life.

Job responsibilities

Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.

Person Specification

Qualifications

• Level 3 Qualification in relevant field or equivalent experience or willingness to work towards Level 3 in Business Administration
• Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above/New GCSE in Maths and English (Grade 4 to 9) are an essential requirement to be fully competent in the role. Where an applicant does not have the above qualifications or are unable to provide evidence of the certification, the applicant MUST achieve the required standards during their probationary period.
• Level 3 in Business Administration
• RSA Level 2 or equivalent Secretarial/administrative experience in a clinical environment.

Experience

• Experience of working in an administrative environment (diary management, filing systems, meeting coordination, minute talking, data input, collating and presenting information)
• Customer Service experience (face to face, answering calls, correspondence)
• Experience of organising completing demands and workloads
• Experience of setting up and maintenance of administrative systems and processes
• Experience of working autonomously and proactively
• Experience of supporting/supervising staff
• Experience of handling monies and working within financial guidelines

Knowledge

• Comprehensive knowledge of Microsoft Office applications
• Understanding of data protection and the need for confidentiality and how to maintain this.
• Knowledge of office systems and processes
• Knowledge of NHS systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Tees Esk and Wear Valleys NHS Foundation Trust