Systems Support Analyst

Hellios Information Limited; Oxford; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A data management company in the UK is seeking a Systems Support Analyst to serve as the first point of contact for technical issues. The role involves data analysis to enhance business systems and support data-related project management. Candidates should have a degree or equivalent experience and be proficient in Microsoft Office, particularly Excel, along with excellent communication skills and a keen eye for detail. This full-time position combines office and remote work.

Qualifications

• Experience of data handling in a high-quality environment.
• Interest in data analysis and data related problem solving.
• Experience providing Level 1 technical support or problem solving technical issues.

Responsibilities

• Manage technical queries and issues raised by the business.
• Involvement in CRM configuration and administration.
• Liaise with technology partners to help troubleshoot issues.

Skills

Data analysis

Technical support

Microsoft Office proficiency

Communication skills

Attention to detail

Education

Degree or equivalent

Tools

CRM systems

Microsoft Excel

Job description

Location: Kemp House, Chawley Park, Cumnor Hill, Oxford OX2 9PH

Job Title Systems Support Analyst

Location Kemp House, Chawley Park, Cumnor Hill, Oxford OX2 9PH

Reporting To Lead Business Analyst

Job Summary

Become the first point of contact for all technical issues across the business. Analyse data to improve and update business systems and investigate problems and project management to evolve existing products and help launch new product enhancements.

Key Responsibilities

• Manage technical queries and issues raised by the business, providing level 1 support and issue resolution.
• Involvement in CRM configuration and administration.
• Liaise with technology partners to help troubleshoot issues and investigate tickets.
• Analyse large data sets to help solve problems, identify trends and patterns in data and to work on data related enhancements.
• Point of contact for the business for specified product areas.
• As you progress, you will be involved in projects across the business.

Key Requirements

Knowledge and experience

• Experience of data handling in a high-quality environment
• Interest in data analysis and data related problem solving
• Proven delivery to defined targets and deadlines
• Knowledge of subscription services (not essential)
• Experience of working in a growing business
• Understanding and experience in adhering to information security requirements
• Experience providing Level 1 technical support or problem solving technical issues

Qualifications And Skills

You will need:

• A degree (or equivalent)
• Proficient in Microsoft Office; Excel to advanced level including pivot tables, V lookups etc.
• Knowledge of CRM systems (desirable)
• Excellent communication skills, with the ability to talk to and present to a range of audiences
• Accuracy and attention to detail
• The ability to work under pressure on multiple projects in a timely way
• A passion for creating solutions with a positive attitude to change
• Excellent analytical skills and an informed, evidence-based approach
• A strong interest in business and product development
• A good understanding of information technology

Further information

Training will be given on specific applications. The company’s policy of blended working requires the postholder to work two designated days in the office and three days working from home. This policy may be reviewed from time to time.

The Company

Hellios Information is a supplier information and risk management company operating in financial services, defence, and retail industry sectors. The company was founded to benefit major blue-chip companies and their suppliers by providing a single streamlined approach and by providing and sharing data across an industry community in areas such as modern slavery, cyber security and GDPR. Hellios has grown from a start-up in 2012 to having more than 80 people with subsidiaries in The Netherlands, Spain, Ireland, Copenhagen and Australia with a turnover of more than £7million. The Company is continuing to grow quickly, and a key part of this role is to contribute to the Company’s future growth. The ethos of Hellios and each of our people is to provide the highest quality service and technology based on long term sustainable relationships with our buyer and supplier customers. To find out more about Hellios and the core values that underpin the culture of our people, partners, and the way we work with our customers please visit our website at

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology
• Industries
• Information Services