Support Desk Analyst | Hybrid Role with Growth & Perks

Silverbear Ltd.; Waterlooville; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A growing technology company in Waterlooville is seeking a Support Desk Analyst to join their customer support team. The role involves being the first point of contact for customer queries, managing tickets, and resolving issues professionally. Candidates should have experience in customer-facing roles, strong communication skills, and a proactive approach. The position starts in-office for three months, transitioning to a hybrid model post-probation. Benefits include a robust support system and career development opportunities.

Benefits

Your birthday off

Life assurance

Health cash plan

Mental health and wellbeing support

Cycle to Work scheme

Training and development opportunities

Qualifications

• Experience in a customer-facing role required.
• Confidence using computers in a support environment is necessary.
• Good organization and time management skills are essential.

Responsibilities

• Acting as first point of contact for customer support queries.
• Logging and managing tickets via phone and email.
• Troubleshooting customer issues efficiently and professionally.

Skills

Customer-facing experience

Strong communication skills

Time management skills

Proactive approach

Job description

A growing technology company in Waterlooville is seeking a Support Desk Analyst to join their customer support team. The role involves being the first point of contact for customer queries, managing tickets, and resolving issues professionally. Candidates should have experience in customer-facing roles, strong communication skills, and a proactive approach. The position starts in-office for three months, transitioning to a hybrid model post-probation. Benefits include a robust support system and career development opportunities.