Support Coach

Social Interest Group; Greater London; On-site; GBP 25,000 - GBP 35,000; Full time

Job summary

A community support organization is seeking a Support Coach in Greater London. This role involves supporting residents recently released from prison, helping them reintegrate into society and rebuild their lives. You'll monitor their wellbeing, create support plans, and engage them in activities to promote their independence. Ideal candidates will have a passion for community work and experience in criminal justice settings, offering 25 days annual leave, professional development, and wellness support.

Benefits

25 days annual leave

Discounted event tickets

Employee Assistance Programme

Qualifications

• Experience with complex cases in a criminal justice setting.
• Proactive and resilient in fast-paced environments.
• Demonstrated interest in making a difference in communities.

Responsibilities

• Monitor residents' wellbeing and conduct welfare checks.
• Engage residents and assist with community integration.
• Create tailored support plans through individual and group sessions.
• Plan activities that promote skills and independent living.

Skills

Understanding of the criminal justice system

Experience working with people of different backgrounds

Ability to engage and empower people

IT proficiency

Cultural and self-awareness

Tools

Microsoft Office

Job description

Location

Elephant and Castle. This service has step free access.

Shift Pattern

37.5 hours per week, Monday to Sunday working on a rota between 08:00 – 21:30. Shifts are 12.5 hours with a one hour unpaid lunch break. You may be required to work outside these hours, including bank holidays, as per service and resident requirements.

About the Role

We are hiring a Support Coach to join our team based in Elephant and Castle. You will be based within an established Independent Approved Premises (IAP) commissioned by the Criminal Justice Service. You will support residents who have recently been released from prison and are moving into our residential accommodation, helping them to reintegrate into the community and reduce re‑offending rates. You will play a vital role in empowering residents to rebuild their lives and communities.

As a Support Coach you will identify resident needs and provide person‑centred, tailored support to help them overcome personal challenges and barriers, to achieve their goals. You will encourage engagement in activities, provide tools and resources for life skills, and ensure effective risk‑management protocols are in place in adherence to license conditions, with a focus on public protection. You will work as a team to meet service KPIs while striving for positive change.

You will continue to work in a trauma‑informed, psychologically safe environment that respects and responds to the needs of residents and staff. Our mission is to empower independence through trauma‑informed solutions and partnership, keeping people out of prison, hospital, and the streets.

Key Responsibilities

• Monitor residents’ wellbeing, conduct regular welfare checks, and respond to incidents or emergencies.
• Engage with residents, building professional rapport to meet license conditions and facilitate community integration.
• Create tailored support plans through one‑to‑one sessions, group sessions, and multi‑agency meetings.
• Support residents in building skills and confidence to encourage independent living and reintegration post‑prison.
• Plan and deliver activities to engage residents with others, communities, and opportunities, including days out and in‑service activities.
• Focus on empowering residents to take control over their lives and meet personal goals.
• Keep support plans updated on our online portals appropriate.

About You

We are looking for a person who has a true passion for making a difference and contributing to safer communities. You are comfortable working within a criminal justice setting and supporting residents to access tools and resources that enhance their post‑release quality of life. You thrive in a fast‑paced environment, are proactive, resilient, and can build trust with people from varied backgrounds.

Qualifications & Experience

• Understanding of the criminal justice system.
• Experience working with people of different backgrounds, including complex cases.
• Ability to engage and empower people to achieve personal goals.
• Comfortable working with individuals who may have histories of behaviors leading to prison sentences.
• IT proficiency, ability to learn new software, basic Microsoft experience.
• Cultural and self‑awareness, willingness to accept feedback and identify personal growth areas.
• Flexibility to work rotating patterns and respond to service needs.
• Alignment with our values: Ambition, Empowerment, Inclusivity, and Transparency.

What We Offer

• 25 days (full‑time equivalent) annual leave, increasing with length of service.
• Eligibility to register with the Blue Light Discount Card.
• Discounted tickets for music events, shows, sports, and more.
• Reflective practice sessions with an external therapist to support mental health and wellbeing at work.
• Training and development, including courses, upskilling, and progression plans.
• Employee Assistance Programme, including counselling.
• Life assurance scheme.
• Annual staff awards.

About Social Interest Group (SIG)

SIG is a not‑for‑profit organisation providing high‑quality support and care in residential, drop‑in, community floating support settings, probation settings, and hospitals across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change, improving lives, and creating healthier, safer, and inclusive communities. Join us on our mission to empower independence through trauma‑informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.