Supervisor

The Foschini Group; Watford; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading fashion retailer is looking for a Supervisor to enhance customer experiences and ensure smooth operations on the shop floor. You will greet customers, assist with transactions, and support staff development while maintaining a strong focus on commercial success. Ideal candidates have excellent communication skills and experience in customer-facing roles. This position offers various employee benefits, including a generous clothing allowance and discounts.

Benefits

Free clothing allowance

Generous colleague discount up to 70%

Financial and Wellbeing assistance

Enhanced Maternity package

Virtual GP service - unlimited access 24/7

Qualifications

• Able to demonstrate ability to build relationships with customers.
• Experience in a customer-facing environment is ideal.

Responsibilities

• Greet, assist, and lead by example on the shop floor.
• Maintain a commercial approach to operations.
• Support Style Advisors in their growth.
• Assist in all store tasks to ensure smooth operations.

Skills

Excellent communication skills

Customer relationship building

Engagement in a customer-facing environment

Job description

Every exceptional customer moment starts with our people

Our Supervisors play a key role in creating a welcoming, high-quality shopping experience that keeps our customers coming back. Collaborative and adaptable, you'll champion the day-to-day running of the store, helping the management team drive strong commercial results and smooth shop‑floor operations.

What you’ll do:

• Greet, assist, and lead by example on the shop floor, connecting with customers, sharing your passion for style and delivering great service
• Maintain a commercial approach to the role and operations, handling transactions accurately and assisting with stock control processes.
• Use your experience to support our Style Advisors as they grow their own knowledge and experience
• Assist in all tasks to ensure the smooth of the store

Who you’ll be:

• Engaging with excellent communication skills and flourish in a customer‑facing environment.
• Focused and take pride in the work you do with our customers.
• Able to demonstrate your ability to build relationships with customers, recognise their needs and provide the complete outfit they are looking for.
• Ideally experienced in a customer facing environment.

What’s in it for you?

It’s not all about what you can do for us. We’ll give you the tools and the time to develop your career in the direction you want to go. Alongside that, we have some great benefits which include:

• Free clothing allowance
• Generous colleague discount up to 70%
• Financial and Wellbeing assistance
• Enhanced Maternity package
• Virtual GP service - unlimited access 24/7

If you want to join us and create moments that matter, we’d love to hear from you.

About You

Not Specified

About Us

Founded in 1979, Phase Eight is an original, design‑led womenswear brand that has grown from strength to strength since its conception, without compromising its integrity as a trusted retailer and a market leader. We are dedicated to dressing women of all ages, for all occasions, in fashionable and versatile clothing. We want women to feel as amazing as they look in our styles, which is why we focus on flattering day and evening silhouettes created in quality fabrics. We love modern florals and contemporary details and believe you should never underestimate the power of the perfect dress.

Since becoming part of TFG London in 2015, a listed retail conglomerate owning Phase Eight, Hobbs London & Whistles in the UK, we have seen growth and development prospects across the business.

TFG London Inclusion and Diversity statement of commitment:

At TFG London, we’re proud to be a Disability Confident and Ban the Box employer. We’re committed to creating an inclusive culture that welcomes, develops and celebrates diversity of backgrounds, experiences, ideas and perspectives. We are working together to ensure our environment is one where difference is not only respected but encouraged and celebrated and people can bring their authentic, unique selves to work, where their contribution is valued, ability enhanced, and perspective appreciated.