Supervisor

The Foschini Group; Newcastle upon Tyne; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading retail company is seeking a Supervisor in Newcastle upon Tyne to enhance the customer shopping experience. You will lead by example on the shop floor, assisting customers while ensuring smooth store operations. Ideal candidates will have excellent communication skills, a strong focus on customer service, and the ability to build relationships. The role includes a generous clothing allowance and a colleague discount, fostering personal career growth in a collaborative environment.

Benefits

Free clothing allowance

Generous colleague discount up to 70%

Financial and wellbeing assistance

Enhanced maternity package

Virtual GP service - unlimited access 24/7

Qualifications

• Experience in a customer-facing environment is ideal.
• Ability to connect with customers and recognize their needs.
• Focus on delivering great service with pride.

Responsibilities

• Greet and assist customers on the shop floor.
• Support Style Advisors in their learning.
• Maintain a smooth running of store operations.

Skills

Excellent communication skills

Customer engagement

Relationship building

Job description

Every exceptional customer momentstarts with our people

Our Supervisors play a key role in creating awelcoming, high-quality shopping experience that keeps our customers comingback. Collaborative and adaptable, you'll champion the day-to-day running ofthe store, helping the management team drive strong commercial results andsmooth shop-floor operations.

What you'll do:

• Greet, assist,and leadby example on the shop floor, connecting with customers,sharing your passion for style and delivering great service
• Maintain acommercial approach to the role and operations,handling transactionsaccurately and assisting with stock control processes.
• Use yourexperience to support our Style Advisors as they grow their own knowledgeand experience
• Assist in alltasks to ensure the smooth of the store

Who you'll be:

• Engaging withexcellent communication skills and flourish in a customer-facingenvironment.
• Focused andtake pride in the work you do with our customers.
• Able todemonstrate your ability to build relationships with customers, recognisetheir needs and provide the complete outfit they are looking for.
• Ideallyexperienced in a customer facing environment.

What's in it for you?

It’s not all about what you can do for us. We'll giveyou the tools and the time to develop your career in the direction you want togo. Alongside that, we have some great benefits which include:

• Free clothingallowance
• Generouscolleague discount up to 70%
• Financial andWellbeing assistance
• EnhancedMaternity package
• Virtual GPservice - unlimited access 24/7

If you want to join us and create moments that matter,we’d love to hear from you.

About Us

Hobbs London is a luxury women’s fashion brand, showcasing timeless British style and expert craftsmanship. Since our first shop opened in Hampstead, London in 1981, Hobbs has grown from a small yet sought-after shoes label to a global brand synonymous with the best of British design.

Season after season, each Hobbs collection embodies the multifaced nature of our modern woman – we pride ourselves on crafting pieces she loves to wear. Tailored to be feminine, you’ll find everyday polish alongside standout event dressing.

Since becoming part of TFG London in 2017, a listed retail conglomerate owning Phase Eight, Hobbs London & Whistles in the UK, we have seen growth and development prospects across the business.

TFG London Inclusion and Diversity statement of commitment:

At TFG London, we're proud to be a Disability Confident and Ban the Box employer. We’re committed to creating an inclusive culture that welcomes, develops and celebrates diversity of backgrounds, experiences, ideas and perspectives. We are working together to ensure our environment is one where difference is not only respected but encouraged and celebrated and people can bring their authentic, unique selves to work, where their contribution is valued, ability enhanced, and perspective appreciated.