Supervisor

The Foschini Group; Cardiff; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading fashion retailer in Cardiff is seeking a Supervisor to enhance customer experiences in-store. This role includes greeting customers, assisting with transactions, and maintaining smooth shop operations. Candidates should excel in communication and have experience in customer-facing roles. The position offers growth opportunities and benefits such as a free clothing allowance and generous discounts.

Benefits

Free clothing allowance

Generous colleague discount up to 70%

Financial and Wellbeing assistance

Enhanced Maternity package

Virtual GP service - unlimited access 24/7

Qualifications

• Engaging and able to communicate effectively in a customer-facing environment.
• Focused and takes pride in work with customers.
• Ideally experienced in a customer-facing role.

Responsibilities

• Greet and assist customers on the shop floor, promoting excellent service.
• Maintain a commercial approach, handling transactions and stock control.
• Support Style Advisors in developing their knowledge and skills.
• Assist with all tasks to ensure smooth store operations.

Skills

Excellent communication skills

Customer service experience

Ability to build relationships

Job description

Every exceptional customer momentstarts with our people

Our Supervisors play a key role in creating awelcoming, high-quality shopping experience that keeps our customers comingback. Collaborative and adaptable, you'll champion the day-to-day running ofthe store, helping the management team drive strong commercial results andsmooth shop-floor operations.

What you'll do:

• Greet, assist,and leadby example on the shop floor, connecting with customers,sharing your passion for style and delivering great service
• Maintain acommercial approach to the role and operations,handling transactionsaccurately and assisting with stock control processes.
• Use yourexperience to support our Style Advisors as they grow their own knowledgeand experience
• Assist in alltasks to ensure the smooth of the store

Who you'll be:

• Engaging withexcellent communication skills and flourish in a customer-facingenvironment.
• Focused andtake pride in the work you do with our customers.
• Able todemonstrate your ability to build relationships with customers, recognisetheir needs and provide the complete outfit they are looking for.
• Ideallyexperienced in a customer facing environment.

What's in it for you?

It’s not all about what you can do for us. We'll giveyou the tools and the time to develop your career in the direction you want togo. Alongside that, we have some great benefits which include:

• Free clothingallowance
• Generouscolleague discount up to 70%
• Financial andWellbeing assistance
• EnhancedMaternity package
• Virtual GPservice - unlimited access 24/7

If you want to join us and create moments that matter,we’d love to hear from you.

About Us

Hobbs London is a luxury women’s fashion brand, showcasing timeless British style and expert craftsmanship. Since our first shop opened in Hampstead, London in 1981, Hobbs has grown from a small yet sought-after shoes label to a global brand synonymous with the best of British design.

Season after season, each Hobbs collection embodies the multifaced nature of our modern woman – we pride ourselves on crafting pieces she loves to wear. Tailored to be feminine, you’ll find everyday polish alongside standout event dressing.

Since becoming part of TFG London in 2017, a listed retail conglomerate owning Phase Eight, Hobbs London & Whistles in the UK, we have seen growth and development prospects across the business.

TFG London Inclusion and Diversity statement of commitment:

At TFG London, we're proud to be a Disability Confident and Ban the Box employer. We’re committed to creating an inclusive culture that welcomes, develops and celebrates diversity of backgrounds, experiences, ideas and perspectives. We are working together to ensure our environment is one where difference is not only respected but encouraged and celebrated and people can bring their authentic, unique selves to work, where their contribution is valued, ability enhanced, and perspective appreciated.