Student Housing Assistant Manager

Sanctuary Group; Bradford; On-site; GBP 27,000 - 30,000; Full time

Job summary

A prominent accommodation provider in Bradford is seeking an Assistant Accommodation Manager. In this role, you will ensure high-quality service delivery and manage student accommodation effectively. Key responsibilities include supervising staff, conducting property inspections, and handling customer inquiries. Ideal candidates have experience in a similar role and strong communication skills. The position offers a salary of £27,590 per annum, increasing with performance, along with generous leave and employee benefits.

Benefits

25 days leave rising to a maximum of 30 days

Pension scheme with employer contributions

Life Assurance

Employee Advice Service

Cycle to Work Scheme

Voluntary health plans

Wellbeing support and tools

Qualifications

• Experience in a similar role supporting the delivery of high-quality accommodation or customer service is essential.
• NVQ3 in relevant area (e.g., business administration, customer service) is desirable.
• Previous experience of Microsoft Office applications including Word and Excel.

Responsibilities

• Ensure high-quality service delivery and meet customer expectations.
• Report maintenance issues and liaise for repairs.
• Conduct property inspections and compliance checks.
• Supervise staff and provide guidance.
• Assist with the debt recovery process.
• Maintain excellent relationships with customers.
• Conduct monthly checks of buildings and health checks.
• Manage complaints and raise purchase orders.

Skills

Experience in a similar role

Excellent communication skills

Customer service skills

Previous experience with Microsoft Office

Education

NVQ3 in relevant area

Job description

A prominent accommodation provider in Bradford is seeking an Assistant Accommodation Manager. In this role, you will ensure high-quality service delivery and manage student accommodation effectively. Key responsibilities include supervising staff, conducting property inspections, and handling customer inquiries. Ideal candidates have experience in a similar role and strong communication skills. The position offers a salary of £27,590 per annum, increasing with performance, along with generous leave and employee benefits.