Strategic Retail CSM — Drive Retention & Growth

Hikinex; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Customer Success Manager to enhance client relationships and drive growth in retail accounts. This role involves building success plans, conducting business reviews, and collaborating with various departments to ensure client satisfaction. The ideal candidate will possess strong interpersonal skills, a proven track record in customer success, and the ability to articulate value to clients. Join a dynamic team where your contributions will significantly impact client retention and satisfaction, making a difference in the retail sector.

Qualifications

• 3-5 years experience in Customer Success or Account Management.
• Experience in Corporate Retail or FMCG is beneficial.

Responsibilities

• Build and sustain relationships with key stakeholders.
• Conduct Executive Business Reviews to understand client needs.
• Drive attendance to company events and encourage participation.

Skills

Customer Success Management

Account Management

Retail Pricing

Merchandising

Interpersonal Skills

Fluent Communication in English

Office Productivity Software

CRM Software

Education

Bachelor’s Degree

Tools

CRM Software

Office Productivity Software

Job description

An established industry player is seeking a Customer Success Manager to enhance client relationships and drive growth in retail accounts. This role involves building success plans, conducting business reviews, and collaborating with various departments to ensure client satisfaction. The ideal candidate will possess strong interpersonal skills, a proven track record in customer success, and the ability to articulate value to clients. Join a dynamic team where your contributions will significantly impact client retention and satisfaction, making a difference in the retail sector.