Strategic IT Service Design & Transition Lead

Skanska; Watford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading construction firm is looking for a Service Design & Transition Manager in Watford. The candidate will lead the design and transition of IT services, ensuring cost-effectiveness and compliance with governance standards across multiple suppliers. A strong background in ITIL and SIAM is essential, along with excellent stakeholder management and communication skills. Ideal for a results-oriented professional ready to drive continuous improvement in a collaborative environment.

Qualifications

• Proven track record leading IT Service Design and Transition across multi-stakeholder, multi-vendor environments.
• Strong ITIL and SIAM expertise with ability to design service portfolios and governance.
• Excellent stakeholder management, documentation and communication skills.
• Experience with incident, problem and change management, plus cost modelling.

Responsibilities

• Lead design, development, and transition of IT services ensuring they are cost effective.
• Own governance for multi-supplier service integration and ensure supplier compliance.
• Plan and deliver operational readiness and transition activities for smooth handover.

Skills

ITIL expertise

SIAM expertise

Stakeholder management

Communication skills

Service-driven mindset

Results-oriented leadership

Job description

A leading construction firm is looking for a Service Design & Transition Manager in Watford. The candidate will lead the design and transition of IT services, ensuring cost-effectiveness and compliance with governance standards across multiple suppliers. A strong background in ITIL and SIAM is essential, along with excellent stakeholder management and communication skills. Ideal for a results-oriented professional ready to drive continuous improvement in a collaborative environment.